The After Sales Customer Representative will be the key point of contact for customers after their purchase ensuring queries complaints and service requests are handled with care efficiency and professionalism The role requires proficiency in English Hindi a balance of communication problem-solving and coordination skills to maintain long-term customer relationships and uphold Viva Group s reputation for service excellence Key Responsibilities Act as the first point of contact for customers regarding post-purchase queries product issues warranties or complaints Coordinate with internal teams service logistics technical and sales to resolve issues and ensure timely customer support Maintain accurate records of customer interactions service requests and resolutions in CRM systems Proactively follow up with customers to ensure their concerns have been addressed to satisfaction Process after-sales service requests such as replacements repairs or returns according to company policies Provide feedback to relevant departments regarding recurring issues or customer concerns to improve overall product and service quality Support the after-sales team in preparing service reports and tracking KPIs like turnaround time and customer satisfaction Build and maintain positive relationships with customers ensuring a smooth and trusted after-sales experience Requirements 1 years of experience in customer service after-sales or client servicing roles Excellent communication in English written verbal and interpersonal skills Strong problem-solving abilities and a customer-first approach Proficiency in MS Office and CRM tools Ability to multitask prioritize and work effectively What We Offer A collaborative and growth-oriented work environment Opportunities to develop customer service and client relationship skills Competitive compensation and advantages The chance to be part of a company focused on innovation quality and long-term customer value Website https vivagroupindia com Address 4737 23 Ansari Road Daryaganj New Delhi 110002 Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Benefits Paid time off Work Location In person

📌 After Sales Customer Representative (New Delhi)
🏢 Indian Heirloom
📍 New Delhi