Job Title Technical Onboarding ManagerExp - 3-5yrsNotice Period - Less than 30days only Job Summary We are seeking a detail-oriented and customer-focused Technical Onboarding Manager to lead the onboarding experience for our customer This role is responsible for ensuring a smooth effective and technically sound onboarding process enabling customers to quickly realize value from our products and services Key Responsibilities Design and execute onboarding plans tailored to customer needs ensuring technical readiness and alignment with business goals Coordinate cross-functional teams Sales Product Engineering Support to deliver onboarding projects on time and within scope Guide customers through product setup configuration integration and initial usage ensuring technical success Develop onboarding documentation technical guides and training materials to support scalable onboarding Act as a trusted advisor to clients identifying opportunities to improve adoption and satisfaction Collaborate with Product and Engineering teams to relay customer feedback and influence product improvements Track onboarding KPIs e g time-to-value activation rate and continuously optimize the onboarding process Qualifications Bachelor s degree in Computer Science Engineering or related field or equivalent experience 3 years of experience in technical onboarding implementation or customer success roles Excellent communication presentation and interpersonal skills Proven ability to manage multiple projects and stakeholders simultaneously Preferred Skills Familiarity with Agile methodologies Experience in onboarding enterprise clients Ability to translate complex technical concepts into simple actionable steps Passion for customer success and continuous improvement We may use artificial intelligence AI tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses These tools assist our recruitment team but do not replace human judgment Final hiring decisions are ultimately made by humans If you would like more information about how your data is processed please contact us