About Us Zelis is modernizing the healthcare financial experience in the United States U S across payers providers and healthcare consumers We serve more than 750 payers including the top five national health plans regional health plans TPAs and millions of healthcare providers and consumers across our platform of solutions Zelis sees across the system to identify optimize and solve problems holistically with technology built by healthcare experts - driving real measurable results for clients Why We Do What We Do In the U S consumers payers and providers face significant challenges throughout the healthcare financial journey Zelis helps streamline the process by offering solutions that improve transparency efficiency and communication among all parties involved By addressing the obstacles that patients face in accessing care navigating the intricacies of insurance claims and the logistical challenges healthcare providers encounter with processing payments Zelis aims to create a more seamless and effective healthcare financial system Zelis India plays a crucial role in this mission by supporting various initiatives that enhance the healthcare financial experience The local team contributes to the development and implementation of innovative solutions ensuring that technology and processes are optimized for efficiency and effectiveness Beyond operational expertise Zelis India cultivates a collaborative work culture leadership development and global exposure creating a dynamic environment for professional growth With hybrid work flexibility comprehensive healthcare benefits financial wellness programs and cultural celebrations we foster a holistic workplace experience Additionally the team plays a vital role in maintaining high standards of service delivery and contributes to Zelis award-winning culture Position Overview Site Reliability Engineer SRE with a strong focus on observability monitoring and incident management within the Microsoft Azure ecosystem The ideal candidate will have hands-on experience with Azure Monitor Application Insights and Azure API Management APIM and will play a key role in ensuring the reliability performance and visibility of our cloud-based systems Experience with New Relic is a plus Key Responsibilities 1 Observability MonitoringDesign and implement observability solutions using Azure Monitor Log Analytics and Application Insights Develop and maintain dashboards and visualizations for real-time system health and performance metrics Define and fine-tune alerting rules to proactively detect and respond to system anomalies Continuously improve monitoring practices to reduce Mean Time to Detect MTTD and Mean Time to Resolve MTTR Develop and maintain Azure B2C SSO Custom Policies for Orchestration process Good to have Okta knowledge 2 Azure API Management APIM Support the deployment configuration and monitoring of APIs using Azure APIM Implement logging tracing and analytics for APIs to ensure visibility and performance tracking Collaborate with development teams to ensure APIs are observable secure and scalable 3 Incident ManagementRespond to incidents in a timely and effective manner Conduct root cause analysis and contribute to post-incident reviews and documentation Work with cross-functional teams to implement long-term solutions and prevent recurrence 4 Collaboration DocumentationCollaborate with development QA and operations teams to embed observability into the software development lifecycle Gather and analyze metrics from operating systems as well as applications to assist in performance tuning and fault finding Collaborate with development teams to improve services through rigorous testing and release procedures Participate in system design consulting platform management and capacity planning Create sustainable systems and services through automation and uplifts Balance feature development speed and reliability with well-defined service-level objectives Maintain clear and comprehensive documentation for monitoring setups incident response procedures and system configurations Share knowledge through internal training documentation and peer reviews Required Skills Qualifications 5 years of experience in a Site Reliability DevOps or Cloud Engineer role 3 years of experience with Azure Monitor Application Insights and Log Analytics 2 years of experience Azure API Management APIM and API lifecycle management Strong knowledge using Kusto Query Language KQL Strong knowledge using SQL Basic scripting skills PowerShell Azure CLI Understanding of distributed systems microservices and cloud-native architectures Strong analytical troubleshooting and communication skills Experience with New Relic DataDog Splunk one of the tools for application performance monitoring and observability Commitment to Diversity Equity Inclusion and Belonging At Zelis we champion diversity equity inclusion and belonging in all aspects of our operations We embrace the power of diversity and create an setting where people can bring their authentic and best selves to work We know that a sense of belonging is key not only to your success at Zelis but also to your ability to bring your best each day Equal Employment Opportunity Zelis is proud to be an equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates If you are a qualified individual with a disability and require reasonable accommodation with any part of the application and or interview process please email talentacquisition zelis com

📌 Site Reliability Engineer (Telangana)
🏢 Zelis Healthcare
📍 Telangana