Job Title Pet Relationship Manager Customer Experience Department Customer Experience Team Reports To Team Manager Role Overview The Pet Relationship Manager will serve as the primary point of contact for key customers ensuring exceptional service across inbound calls outbound calls and chat interactions The role requires proactive relationship management a deep understanding of pet care products services and the ability to resolve customer queries while driving satisfaction and loyalty Key Responsibilities 1 Customer Interaction Support Handle a high volume of inbound and outbound calls with professionalism and empathy Manage live chat conversations ensuring prompt and accurate responses Address customer inquiries complaints and concerns effectively escalating as needed 2 Account Management Build and maintain strong long-term relationships with key customers Understand individual customer needs and provide tailored recommendations for pet care products services Act as a trusted advisor offering insights and solutions to improve customer satisfaction 3 Product Knowledge Stay updated on the company s pet care products and services Communicate product features advantages and proper usage effectively to customers Qualifications Education Bachelor s degree or equivalent in any discipline Pet Parent - Mandatory Experience 2 years in a customer-facing key account management role Skills Strong communication and interpersonal skills Empathy and patience in dealing with customers Proficiency in CRM tools and live chat platforms Goal-oriented mindset with the ability to meet deadlines and targets Preferred Traits Passion for pets and pet care Ability to work in a fast-paced workplace A problem-solving attitude and attention to detail Job Types Full time Permanent Pay 350 000 00 - 420 000 00 per year Application Question s Do you have knowledge about Pet Care or Pet Parenting Language Hindi English Required Location Bangalore Karnataka Required Work Location In person