Discover your future at Citi Working at Citi is far more than just a job A career with us means joining a team of more than 230 000 dedicated people from around the globe At Citi you ll have the opportunity to grow your career give back to your community and make a real impact Job Overview Client services Officer represent the first point of contact for clients needing assistance with businesses products and its associated services Identifies inconsistencies in data or results defines business issues and formulates procedures or practices Integrates established disciplinary knowledge within own specialty area with basic understanding of related industry practices Duties also includes fostering positive client relations managing inquiries and promptly directing clients complaints to relevant departments and works on providing solutions within stimulated and agreed timeframe Timely review of Clients feedback and engage in improving the service relations by providing high level of quality services Responsibilities Deliver Custody Services to internal clients and external institutional clients for settlement transactions Supports a range of products services and projects in accordance with established systems and procedures under general supervision Manage and execute client transactions with respect to business credit and investment products Ensure transactions are completed within audit and compliance standards as well as timely majorly revisions of communications notifications and facilitating processing of transactions Take ownership of client and collaborate with operational and middle office teams to ensure effective resolution Applies analytical thinking and knowledge of data analysis tools and methodologies to identify process improvements and support the implementation of projects Enforce banking policies and procedures to ensure operational integrity while maintaining high client satisfaction Proactively arrange and participate in client calls and perform service quality check-in calls to clients Identify and document new business opportunities for referral to product specialist Perform responsibilities through proficient use Citi applications Participate in service-related process improvements Applies a good knowledge of a wide range of specialized administrative technical skills to monitor analyze and or evaluate processes and data most of the impact is related to the accuracy of tasks performed and the quality and timeliness of tasks that affect own team and closely related teams Appropriately assess risk when business decisions are made demonstrating consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behaviour conduct and business practices and escalating managing and reporting control issues with transparency Qualifications 3-5 years of relevant experience Preferable US market in Client Services role in Custody Settlements area Well versed with Custody processes Good understanding of Reconciliations Cash and Stock Reconciliations Swift notifications knowledge - MT54X s Consistently demonstrates clear and concise written and verbal communication skills Ability to multi-task with strong organizational and time management skills per the needs of team and clients Ability to problem solve and analyse data with demonstration of attention to detail Robust verbal and written communication skills Client facing experience strong background and interest in the fields of operations and compliance previous experience knowledge of investments banking and custody products Education Bachelor s University degree or equivalent experience - Job Family Group Operations - Transaction Services - Job Family Securities and Derivatives Processing - Time Type - Citi is an equal opportunity and affirmative action employer Qualified applicants will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran Citigroup Inc and its subsidiaries Citi invite all qualified interested applicants to apply for career opportunities If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review Accessibility at Citi