Experience- 6 months- 2 years As a Marketing Support Associate you will play a key role in supporting the marketing and sales functions by managing customer interactions maintaining lead records and generating performance reports This role demands clear communication attention to detail and a proactive mindset to ensure smooth marketing operations and customer engagement KEY RESPONSIBILITIES 1 CHAT CALL SUPPORT Handle multiple chat and call interactions efficiently and professionally Deliver clear timely and effective responses to customer inquiries ensuring a positive experience 2 LEAD MANAGEMENT CRM OVERSIGHT Utilize CRM platforms to track update and manage customer leads and interactions Ensure all lead data is accurately recorded and maintained for easy reference and follow-up Monitor CRM entries for completeness and coordinate with the sales team to correct or update missing information Generate regular lead reports to support data-driven decision-making Assist the marketing team in any support activities as required 3 DATAANALYSIS REPORTING Assist in compiling and analyzing marketing data to identify patterns trends and opportunities Support the preparation of performance reports highlighting key metrics and insights for management review QUALIFICATIONS Bachelor s degree in any discipline Basic understanding of any CRM tool and Microsoft Office Word Excel Foundational knowledge of IT products and services is an added advantage Prior experience in call handling or customer service is a plus SKILLS REQUIRED Excellent written and verbal communication skills Robust attention to detail and commitment to accuracy Eagerness to learn and adapt in a dynamic work environment Ability to remain focused and efficient during repetitive tasks Proficiency in Microsoft Office tools WHAT WE OFFER A supportive and team-oriented work environment Professional growth and learning opportunities Flexible working hours Competitive salary and yearly performance reviews Job Types Full-time Permanent Pay 20 000 00 - 25 000 00 per month Application Question s Current monthly salary mandatory Experience Customer support 1 year Preferred Work Location In person

📌 Customer Support Associate (Kerala)
🏢 Global Surf IT
📍 Kerala