As a Customer Support Executive at Alpino you will be the face of our company ensuring customers receive timely and effective support Your role is crucial in maintaining our reputation for outstanding customer service Key Responsibilities Customer Assistance Address customer inquiries concerns and feedback through various channels including phone email and chat Product Knowledge Develop a deep understanding of our products to assist customers in making informed decisions and resolving product-related issues Order Management Manage customer orders including order placement tracking and delivery coordination Issue Resolution Investigate and resolve customer complaints ensuring a satisfactory resolution Communication Communicate product information promotions and company policies clearly and effectively to customers Record Keeping Maintain accurate records of customer interactions and transactions including maintaining a database of customer information Feedback Collection Actively gather and document customer feedback sharing insights with relevant departments for continuous improvement Team Collaboration Collaborate with cross-functional teams including sales marketing and logistics to provide cohesive support to customers Quality Assurance Ensure that the quality of service meets company standards and identify areas for service improvement Requirements Bachelors degree Proven experience in customer support or related field Excellent communication and interpersonal skills Proficiency in using customer support software and CRM systems Robust problem-solving abilities Empathetic and a customer-centric approach Attention to detail and organizational skills Ability to work in a fast-paced team-oriented environment Job Type Full-time Pay 15 000 00 - 20 000 00 per month Ability to commute relocate Surat Gujarat Reliably commute or planning to relocate before starting work Required Education Bachelor s Preferred Experience total work 1 year Required Customer service 1 year Required Language Hindi Preferred English Preferred

📌 Customer Support Executive (Gujarat)
🏢 Alpino Health Foods
📍 Gujarat