Function Customer Experience Reporting To TL- SAM Purpose of the Job Build a one-to-one relationship with the SAM customers based on an understanding of customers business environment The role involves going beyond brand building for AES products services and adding value to AES business by creating a personal holistic and integrated service experience for the customer Key Deliverables Implementation the CSM Client Service Management Organization SAM Strategy for the Airtel Enterprise Services with the Customers Implementation of Network Performance Measures Undertake Periodic Reviews of Customer network Performance Identify and Deploy Measures to Improve Service Levels Develop Nurture Relationships with relevant people at Client Organization Identify opportunities to shore up recurring revenue opportunities Skills Required Customer Focus and Customer first attitude Reasonable Commercial process and Business Awareness Perseverance and go getter attitude Cooperative relationships building working Effective Communication and Impact Self-Management and Personal Development Educational Qualifications Engineering degree with MBA Desirable or Diploma Engineering degree Work Experience 6- 8 years of technical operations and Customer Facing experience Job Snapshot Updated Date 15-09-2025 Job ID Job 8739 Function Customer Experience Location GJ-Ahmedabad-Zodiac Square-Circle Ahmedabad Gujarat India Experience 4 - 6 Years Employee Type Employee

📌 Service Assurance Manager (Gujarat)
🏢 Bharti airtel
📍 Gujarat