The Strategy Consulting Global Network SONG Practice Genesys Job Title - Genesys Level 8-Associate Manager Entity S C GN Management Level Level 8-Associate Manager Location Gurgaon Mumbai Bangalore Chennai Pune Hyderabad Must have skills Genesys Cloud Contact Center Analyst Consultant Functional CCaaS Consultant Technical CCaaS Consultant Industry Consultant CCaaS Team Lead CCaaS Design Lead Positive to have skills Genesys PureConnect Genesys Engage Consulting experience across any of the CCaaS Customer Service solutions Amazon Connect Nice Verint Cisco Five9 Sprinklr Twilio Salesforce Servicenow Adobe Microsoft Azure Google Cloud etc Experience 5-8years Educational Qualification Engineering Degree or MBA from a tier 1 institute Job Summary Join our team of SONG consultants who solve customer facing challenges at clients spanning sales service and marketing to accelerate business change The Strategy Consulting Global Network Song practice is aligned to the Capability Network Practice of Accenture and works with clients across their marketing sales and services functions As part of the team you will work on transformation services driven by key offerings like Marketing Transformation Connected Commerce and Advanced Customer Engagement These services help our clients become living businesses by optimizing their marketing sales and customer service strategy thereby driving cost reduction revenue enhancement customer satisfaction and impacting front end business metrics in a positive manner Roles and Responsibilities Functional Experience Ability to analyze and suggest recommendations around contact center s functions products technology solutions covering AI Gen AI solutions Industry Experience Knowledge Experience in any of industry divisions such as Communication Media Technology Financial Services Health Public Services Products Resources Use in depth understanding of Genesys Cloud Engage Ability to work in high-paced and complex projects Apply understanding of industry specific Customer Service processesPossess a strong and well-established record of accomplishment in designing and delivering customer interaction solutions across various interaction channels IVR web email chat SMS Social Media etc Deploy thorough understanding of Genesys Architecture Framework Leading-edge expertise in implementing multichannel center applications using Genesys tools including Architect Admin Collaborate Ability to use technical exposure to contact center and overall customer service areas In depth understanding of Genesys Cloud Engage Plan design implementation configuration of Genesys Cloud CX PureCloud Engage Experience with IVR Outbound Voice Email social media Chat Video and a synchronous messaging services Integration of Genesys cloud CX with enterprise systems Developing custom applications using Genesys platform SDK APIs Work Experience related to CICD tools Easily work in high-paced and complex projects Use understanding of industry specific Customer Service processes operations and functional needs Deploy astrong designing skill Deliver customer interaction solutions across various interaction channels IVR web email chat SMS social media etc quality monitoring WFM Gamification BYOC Edges Recording etc Maximize application design and development experience Implement the orchestration platform of Genesys preferably in Fortune 500 companies with sophisticated customer interaction operations leading Self Service vendor organizations or leading consulting firms Professional Technical Skills Engineering Degree or MBA from a tier 1 institute Minimum 7-8 years of design and application experience implementing multichannel self-service IVR and Omni-Channel Orchestration Routing on Genesys Cloud Engage suite Functional and hands on experience on Voice and Non-Voice SMS Email Chat etc applications solutioning using Architect Composer Interaction Designer Interaction Attendant Genesys Composer designing and implementing key business processes in the domain of Customer Services Genesys Cloud Engage administration application development Additional Information An opportunity to work on transformative projects with key G2000 clients Potential to Co-create with leaders in strategy industry experts enterprise function practitioners and business intelligence professionals to shape and recommend innovative solutions that leverage emerging technologies Ability to embed responsible business into everything from how you service your clients to how you operate as a responsible professional Personalized training modules to develop your strategy consulting acumen to grow your skills industry knowledge and capabilities Opportunity to thrive in a culture that is committed to accelerate equality for all Engage in boundaryless collaboration across the entire organization About Our Company Accenture

📌 Gn - Song - Service - Genesys - Associate Manager (Karnataka)
🏢 Accenture
📍 Karnataka