Sprinklr is the definitive AI-native platform for Unified Customer Experience Management Unified-CXM empowering brands to deliver extraordinary experiences at scale across every customer touchpoint By combining human instinct with the speed and efficiency of AI Sprinklr helps brands earn trust and loyalty through personalized seamless and efficient customer interactions Sprinklr s unified platform provides powerful solutions for every customer-facing team spanning social media management marketing advertising customer feedback and omnichannel contact center management enabling enterprises to unify data break down silos and act on real-time insights Today 1 900 enterprises and 60 of the Fortune 100 rely on Sprinklr to help them deliver consistent trusted customer experiences worldwide Role Overview As a Senior ML Services Analyst you will play a pivotal role in delivering high quality AI solutions while mentoring junior analysts and driving process improvements You will work closely with Product Engineering and Data Science teams to ensure seamless execution of ML initiatives maintain service excellence and contribute to strategic enhancements in Sprinklr s AI offerings Key Responsibilities Collaborate with internal and external stakeholders to understand use cases and translate them into actionable solutions Oversee and execute tasks such as AI quality monitoring KPI tracking and data annotation for critical projects Ensure adherence to delivery processes quality standards and SLAs while identifying opportunities for optimization Participate in escalations and priority incident resolution ensuring timely and effective outcomes Prepare and review professional documentation using tools like Confluence JIRA and MS Office Suite Technical Analytical Competencies Conduct advanced data analysis to monitor AI performance and derive actionable insights Support AI model configuration and delivery processes ensuring alignment with business objectives Implement data integrity guidelines and refine datasets for analysis Present insights through clear storytelling and visualization tailored to diverse audiences Leadership Collaboration Mentor and guide junior analysts on best practices tools and processes Actively contribute to team rituals unblock peers and foster a culture of collaboration Influence project direction by providing feedback on processes tools and product improvements Impact Lead medium-scale projects with measurable business impact Drive improvements in service delivery efficiency and quality Build strong relationships with stakeholders to ensure alignment and satisfaction Qualifications Education Bachelor s or master s degree in management Engineering Computer Science or related fields Experience 5-7 years in ML project management AI quality monitoring or related roles Hands-on experience in service delivery KPI monitoring and client communication Skills Strong understanding of ML lifecycle and workflows Familiarity with Agile and Scrum methodologies Proficiency in tools like Confluence JIRA MS Office Suite knowledge of Lucid Charts is a plus Excellent written and verbal communication skills for documentation and stakeholder engagement We focus on our mission Sprinklr was founded in 2009 to solve a big problem growing enterprise complexity that separated brands from their customers Our vision was clear to unify fragmented teams tools and data helping large organizations build deeper more meaningful connections with the people they serve Today Sprinklr has a unified AI-native platform for four product suites Sprinklr Service Sprinklr Social Sprinklr Marketing and Sprinklr Insights Sprinklr is here to do three things Lead a new category of enterprise software that we call Unified-CXM Empower companies to deliver next generation unified engagement journeys that reimagine the customer experience Create a culture of customer obsession with trust teamwork and accountability We believe in our product Customers who value exceptional customer experiences have what they need on our single unified platform built with an operating system approach on a single codebase That means that everything and everyone can work together to service respond sell and market to customers on the channels they prefer While Unified Customer Experience Management Unified-CXM as a category is just getting started we are well on our way to creating a no-compromise unified approach to better customer experiences for the world s leading enterprise brands We invest in our people We offer a comprehensive suite of benefits designed to help each member of our team thrive Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it We offer you and your family voluntary healthcare coverage in countries where applicable We believe it is important to take time off - it is essential for your mental and physical wellbeing We provide Sprinklrites with paid time off to recharge and spend time with loved ones We want to grow our talent with purpose Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus To learn more about employee benefits by region click here To learn more about all-things-Sprinklr visit our candidate resource hub here EEO - Our philosophy Our goal is to ensure every employee feels like they belong and are operating in a collaborative workplace We fervently believe every employee matters and should be respected and heard We believe we are stronger when we belong because collectively we re more innovative creative and successful Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal state and local fair employment practices laws We are committed to equal employment opportunity regardless of race color religion creed national origin or ancestry ethnicity sex including gender pregnancy sexual orientation and gender identity age physical or mental disability citizenship past current or prospective service in the uniformed services genetic information or any other characteristic protected under applicable law Reasonable accommodations are available upon request during the interview process To request an accommodation please work directly with your recruitment coordinator or recruiter Warning about Recruiting Scams Please be vigilant for recruiting scams impersonating Sprinklr Sprinklr will never ask you for money to pay for equipment or for unnecessary personal information during the interview process Sprinklr will also never pay in Bitcoin or send email communications from our executives Please review the Federal Trade Commission s advice to avoid these types of scams If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr please do not engage and block their email or phone number immediately

📌 Senior Ml Services Analyst (Karnataka)
🏢 Sprinklr
📍 Karnataka