Provide accurate weekly monthly quarterly sales forecast Mastery of product knowledge and technical understanding of services to assess client requirements Initiate steps to help customer concerns roadblocks prohibiting satisfaction or product usage Manage external competitive pressures and handle objections to retain customers or win new customers Manage high volume of customer contacts through phone and email each day - majority of communication is outbound Work with your team and management to provide a skilled experience during all interactions with customers and prospects Maintain the customer management system CRM to ensure all relevant data is captured Undertake sales motions which might include lead qualification lead conversion health checks being the voice of the customer or renewing contracts Work with a team and report directly to a Sales Manager