Key Responsibilities Maintain and update customer databases CRM systems such as Salesforce Zoho HubSpot etc Analyze customer data to develop insights and segment customers for targeted communication Coordinate and execute customer engagement campaigns email SMS calls etc Monitor customer satisfaction and handle customer queries feedback and complaints promptly Work with marketing and sales teams to align customer strategies with business goals Generate reports on CRM metrics and suggest improvements to increase retention Ensure a smooth onboarding and post-sale customer experience Track and manage loyalty programs customer points or rewards if applicable Identify upselling or cross-selling opportunities based on customer behavior and history Maintain compliance with data protection laws and company policies Requirements Bachelor s degree in Business Administration Marketing or a related field 1-3 years of experience in CRM customer service or sales support roles Proficient in CRM software Salesforce Zoho HubSpot etc and MS Office especially Excel Strong communication interpersonal and problem-solving skills Attention to detail and ability to manage customer data accurately Understanding of customer lifecycle and engagement strategies Preferred Skills Experience in hospitality real estate retail or service-based industries is a plus Familiarity with marketing automation tools and basic data analytics Ability to multitask prioritize and manage time effectively Job Type Full-time Pay 15 000 00 - 35 000 00 per month Perks Cell phone reimbursement Experience Fluent English Communication 3 years Required Customer Relationship Executive 3 years Required Mail drafting skills 3 years Required Work Location In person