Designation Product Support engineer Job Description Trouble-shoot issues reported by global customers and prospects Follow-up with customers and internal teams until a ticket gets resolved Helping customers with their technical queries during pre-sales and post-sales Document and track issues to closure through helpdesk Preserve important inputs in repository taken from customer cases and update them in knowledge base Update maintain Application documentation Deliver product demos to global clients capture and document additional requirements Capture customer feedback and communicate it to team for improvements Pre-release UAT testing of Application Conduct product assessment activities such as performance tests Monitor the Cloud services and maintain the upkeep of all Cloud systems Analyze logs run MySQL queries and use scripting to troubleshoot system behaviour Manage VPN Firewall to ensure secure remote access for employees Maintain and administer FTP servers to facilitate file transfer operations Handle NAS Management for efficient storage and data retrieval Utilize Zoho-desk for customer support Handle Stream Repository Management to organize and manage multimedia content Coordinate with Engineering DevOps for bug fixes escalations and production incidents Conduct System Administration tasks to maintain workstations health Manage Network Administration tasks to ensure network reliability and performance Skills Required Operating Systems Proficiency in various operating systems such as Windows Linux Excellent problem-solving skills and attention to detail Knowledge of SQL Networking Understanding of networking concepts like TCP IP DNS DHCP VPN LAN WAN routing access points and switching Understanding of network security principles and best practices Knowledge of firewall technologies Cloud Computing Basic understanding of cloud platforms like AWS Azure or Google Cloud Scripting Basic scripting skills in languages like Python Bash or PowerShell for automation and troubleshooting tasks Strong verbal and written communication skills Positive command on English Willing to work in any shift as we will be providing 24x7 support Qualification BE B Tech ME M Tech from reputed engineering colleges Experience 0 - 2 Year Location Noida Sec-68 Website www veneratech com Job Types Full-time Permanent Pay 400 000 00 - 500 000 00 per year Benefits Health insurance Leave encashment Provident Fund Application Question s Please mention your expected CTC Please provide your academic score 10th - 12th - B E B Tech - M E M Tech - Are you comfortable with Job Location Noida Notice Period required to join Please provide your Current CTC Work Location In person

📌 Product Support Engineer (Uttar Pradesh)
🏢 Venera Video Tech
📍 Uttar Pradesh