Solution Engineering - AI Biz Solutions Mumbai Maharashtra India Date postedJul 21 2025 Job number1849053 Work siteUp to 50 work from home Travel25-50 Role typeIndividual Contributor ProfessionTechnology Sales DisciplineSolution Engineering Employment typeFull-Time Overview The mission of AI Business Solutions - Biz Process is to help our customers digitally transform their businesses to drive new sources of revenue create new and engaging ways to serve their customers and to transform the way in which their business runs to drive new levels of profitability for their organization We at the India and South Asia Business Applications Solutions team are seeking a highly skilled AI Business Solution Engineer with a focus on Customer Engagement Experience and Customer Service to join our team The ideal candidate will have a strong background in Sales Service management and Marketing automation technologies paired with extensive experience in CRM presales As an AI Business Solution Engineer - Sales Service you will provide technology expertise to help win deals by guiding Microsoft customers to successfully evaluate our CRM solutions This opportunity will allow you to accelerate your career growth develop deep business acumen hone your selling skills and become adept at deal structuring The role may need 0-40 travel outside your base location In this role you will be the Solution Engineer pre-sales consultant for your assigned workload and a member of the sales team that consists of Solution Specialist Customer Success Unit partners and engineering In this role you will advance pipeline by assisting the Solution Specialist in qualifying the deal developing the strategy and inspiring the CxO Business Decision Maker Technical Decision Maker You are responsible for designing architecting the solution and delivering an industry-aligned demonstration to the customer You will engage partners for co-sell and implementation considerations engineering to assist with emerging technologies and Customer Success Unit for deal support The demo will focus on solving the technical proof requirements while highlighting our business value and competitive differentiators and should result in securing the customer s solution design endorsement Once the solution design is secured you will support the Solution Specialist in finalizing the customer proposal and assisting with licensing You will develop relationships with the decision makers with our customers and position yourself as a trusted advisor in your domain As a recognized product expert you are responsible for sharing your technical industry knowledge and best practices with your peers Microsoft s mission is to empower every person and every organization on the planet to achieve more As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond Qualifications Required Minimum Qualifications RQs MQs 6 years of technical pre-sales or technical consulting experience OR Bachelor s Degree in Computer Science Information Technology or related field AND 4 years of technical pre-sales or technical consulting experience OR Master s Degree in Computer Science Information Technology or related field AND 3 years of technical pre-sales or technical consulting experience OR equivalent experience Additional or Preferred Qualifications8 years of technical pre-sales or technical consulting or related experience in the BFSI vertical OR equivalent experience 4 years experience with cloud and hybrid or on premises infrastructures architecture designs migrations industry standards and or technology management Exposure to Enterprise Customer Engagement platforms like Salesforce CRMnext ZOHO etc 7 years of related experience Solution pre-sales for business applications and or SaaS-based company or similar technology Solution pre-sales of complex business application deals requiring orchestration of large dispersed virtual teams composed of industry and solution team members Solutions pre-sales best practices including but not limited to discovery building and crafting solution strategies that differentiate from the competition value-based selling identifying and expanding product opportunities Successful track record of competitive displacement Ability to drive and influence stakeholders across organizational boundaries through organizational presentation envisioning writing and verbal communication skills Proven track record in prioritization and orchestration of resources for complex customer digital transformation engagements Deep understanding of Business application solutions Commercial cloud offerings ideally Microsoft s cloud platform as well as competitive knowledge of other business applications and related ecosystems Customer-facing business processes primarily in Financial Services and other industries like Manufacturing Automotive Oil Gas Utilities Retail Consumer Goods Healthcare Public Sector and Media Communications is a plus Business value selling methodologies and practices that successfully convey the value and business outcomes How to uncover customer s stated and unstated needs and how technology can be leveraged to solve business problems High level of self-awareness reflection and empathy Ability to skillfully communicate demonstrate and prove the value of Dynamics 365 Business Applications Customer-centric mindset with demonstrated passion for delivering customer value Excel at coordinating team resources to build and deliver a compelling solution demonstration Proven collaborator capable of influencing internal and external teams Excellent presentation and communications skills across various customer stakeholders e g CIO CFO CMO VP of Sales etc Adept at challenging perspectives and differentiating from the competition by reframing value and exemplifying customer obsession Responsibilities Advance qualified pipeline revenue by demonstrating solution capabilities addressing technical proof requirements and securing the customer s solution design endorsement Engage with the account team to land solution envisioning sessions and business value assessments Proactively deliver compelling customer centric solution demonstrations based on technical workload expertise while building Business Decision Maker CxO Technical Decision Maker connections Address solution architecture considerations and competitive objection handling Assist in formalizing the customer proposal Collaborate with Partners and Customer Success to align on agreed upon deployment plan and Key Performance Indicators Lead discovery sessions in each opportunity yielding output of customer-agreed business challenges and win themes prioritized with business value Scale Customer EngagementsCollaborate with the sales team to understand customer requirements and provide technical expertise during the presales process Uses knowledge of customer context solution or portfolio expertise and technical and industry knowledge to build credibility with customers Leads and ensures technical wins for AI driven Dynamics 365 Sales Dynamics 365 Service Dynamics 365 Field Service Dynamics 365 Customer Insights and adjacent technologies by leading technical discussions with customers and establishing rules of engagement e g role boundaries handoff strategies for extended teams leveraging knowledge of processes tools and programs e g FastTrack End Customer Investment Funds ECIFs Searches for customer references to use in engagements Leverages foundational knowledge of resources e g roles Microsoft Innovation Hub MIH demo sites virtual sites Value Based Delivery VBD Customer Success Unit CSU and proactively engages product teams e g engineering to remediate blockers by conveying impact Stay updated with the latest trends and advancements in Customer Relationship Management industry to provide innovative solutions to clients Speak at public events webinars and conferences to share insights and promote AI Business Solutions - Biz Process Dynamics 365 Sales Dynamics 365 Service Dynamics 365 Field Service Dynamics 365 Customer Insights Microsoft Power Platform including Microsoft Copilot Studio Agentic AI Platform solutions Leverage Partner EcosystemEngages in partner sell-with scenarios by acting as liaison between the partner and team and facilitating partner resources and processes throughout the course of the project Supports partner technical capacity by identifying skill and resource gaps and providing feedback to internal teams e g Global Partner Solutions Build StrategyCaptures core competitive knowledge and delivers back to product and engineering teams to enhance team capabilities and develop compete strategies for assigned customers Provides strategic technical and partner input based on Microsoft capability at the account level to contribute to strategy development leveraging partner competitor or open-source knowledge Works with account and marketing teams to shape strategic win and customer success plans and tailor Microsoft messaging to audience using knowledge of customer feedback specific Microsoft solutions and their context in a competitive landscape Where applicable build consumption plans with Partner and Industry Solutions Delivery teams after customer sign-off Solution Design and ProofCreate and deliver compelling presentations demos and proof-of-concepts to showcase the value of Microsoft Dynamics 365 and Power Platform Leverage partner customer teams as needed to prove capabilities and integration into customer environment Design develop and demonstrate CRM Sales Service and Marketing propositions using Dynamics 365 Sales Dynamics 365 Service Dynamics 365 Field Service Dynamics 365 Customer Insights and associated Copilots AI Exposure willingness to pick up skills in AI Business Solutions - Biz Process Power Platform Low-Code No-Code and Copilot Studio Agentic AI platform technologies Respond to Requests for Proposals RFPs by providing detailed technical information and solutions tailored to client needs Provide technical support and troubleshooting for Dynamics 365 Sales Dynamics 365 Service Dynamics 365 Field Service Dynamics 365 Customer Insights during the presales phase Conduct training sessions and workshops to educate clients and stakeholders on the above-mentioned technology areas as needed EducationBuilds their own readiness plan and proactively identifies learning gaps Grows domain knowledge and practices expertise by communicating with customers partners and senior colleagues to expand knowledge of architecture Demonstrates new and updated products to increase internal virtual teams understanding of solutions and current opportunities Monitors and responds to internal tech community posts attends community calls sessions hackathons etc and acts as a mentor for their technology area OtherEmbody our culture and values Benefits perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work Industry leading healthcare Educational resources Discounts on products and services Savings and investments Maternity and paternity leave Generous time away Giving programs Opportunities to network and connect Microsoft is an equal opportunity employer All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex including pregnancy sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances If you need assistance and or a reasonable accommodation due to a disability during the application process read more about requesting accommodations

📌 Solution Engineering - Ai Biz Solutions (Maharashtra)
🏢 Microsoft
📍 Maharashtra