The incumbent will be responsible for managing the E-Commerce vertical at TCI Express Ltd Main Accountabilities Developing business in the Branches and supporting for generation of new business Experience in handling the core E-Commerce Customers Oversee and head the entire gamut of E-commerce Ops - outstanding payments order fulfillment delivery services performance P L ownership and management Provide overall direction and leadership to the E-comm team customer service OCC team Ensure adherence to the Service Level Agreements as informed to the customer Work towards continuous improvement for serving all customers within the stated service delivery time Liaison with customer relationship team to ensure seamless customer experience Help build and implement SOPs Ensure compliance in hub operations and logistics in all areas Liaise with various departments to gain support on customer escalations and resolve operational issues with stipulated time Facilitate and implement process improvement ideas to improve overall process efficiency and customer experience Identify and evaluate the performance of pickup and delivery Execute plans for ensuring availability of first mile last mile operations Strategic and execute central initiatives as well as contribute with ideas for effectively scaling up the operations Explore opportunities for reducing the overall Cost per Delivery Qualification Qualification Graduate PG Job Location is Pan India 10-20 Hike on your current CTC Experience 2-8 yrs Knowledge Skills Abilities and Competencies Good written verbal communication skills Planning Decision Making Staffing Stakeholder management Vendor management Process Improvement Excellent interpersonal and organizational skills Effective coordination skills Self-driven high integrity proactive hardworking team-player Interested candidate connect with over the email recruit mm tciexpress in (phone hidden) Job Types Full-time Permanent Pay 300 000 00 - 500 000 00 per year Advantages Health insurance Leave encashment Paid sick time Paid time off Provident Fund Work Location In person

📌 Ecom Operation Officer (West Bengal)
🏢 TCI EXPRESS
📍 West Bengal