Position Assistant Manager - CRM Location Baner Pune Department Customer Relationship Management CRM Project Luxury Segment - Kasturi HousingCompany Description Kasturi Housing is a luxury real estate brand based in Pune India With over 25 years of experience the company has successfully delivered over 2 million sq feet of prime real estate and is currently developing another 2 million square feet for residential purposes Kasturi is known for its high standards of quality and creativity and has received numerous awards and accolades for its exceptional planning and execution Role Overview We are looking for a dynamic and customer-focused Assistant Manager - CRM to manage the post-sales customer journey for our high-end clientele The ideal candidate will ensure a seamless experience from booking to possession ensuring customer delight at every touch point Key Responsibilities Client Relationship Management Act as the single point of contact for all post-sales client interactions Build and maintain strong relationships with high-net-worth individuals HNIs and luxury clients Handle customer queries complaints and feedback with professionalism and empathy Documentation Coordination Coordinate all documentation related to sale agreements registration and possession Ensure timely collection of payments as per the construction-linked plan Liaise with internal departments sales legal accounts projects for smooth execution of CRM activities Customer Communication Regularly update clients about construction progress demand letters milestones etc Coordinate site visits walkthroughs and possession handovers with a high level of service excellence System Reporting Maintain and update CRM software e g SAP Generate reports on customer status collection milestones and pending issues Possession Handover Ensure smooth handover process including documentation inspection and snag-list closures Manage final settlements and feedback collection at the time of possession Requirements Graduate Postgraduate in Business Administration or a related field 4-6 years of CRM experience in real estate preferably in the luxury segment Excellent communication and interpersonal skills Solid coordination follow-up and negotiation abilities Well-versed with CRM tools and MS Office Customer-first attitude with a polished and professional demeanor