Job Title Customer Relationship Executive Function Service Reporting To HOD Base Location Surat Work Mode Work From Office Education Bachelor s degree in Marketing Experience in years 0 to 5 years Notice Period Immediate No of Vacancy 01 Role Overview The Customer Relationship Executive ensures excellent customer experiences by addressing inquiries resolving issues and managing service tickets They gather feedback provide accurate product guidance and build strong relationships through empathetic communication This role focuses on delivering timely solutions enhancing customer satisfaction and driving continuous improvement in after-sales service Role Description Customer Support Answer incoming calls and respond to customer emails professionally and promptly Assist customers with after-sales service inquiries product issues and warranty claims Provide accurate information about product features troubleshooting and maintenance Ensure that customers receive personalized and effective solutions to their concerns Ticket Generation Create and manage service tickets accurately to document customer issues and requests Assign service tickets to Field Service Executives based on location availability and expertise Follow up on open tickets to ensure timely resolution and customer satisfaction Feedback Collection Conduct follow-up calls to customers to gather feedback on service and product experiences Record feedback and suggestions and report trends and recurring issues to the management team Use feedback to identify areas for improvement and share actionable insights with relevant departments Customer Relationship Management Build and maintain solid customer relationships by demonstrating empathy patience and a commitment to resolving issues Keep accurate records of customer interactions transactions and feedback Proactively communicate with customers to update them on service progress or product updates Job Types Full-time Permanent Fresher Pay 12 000 00 - 25 000 00 per month Benefits Cell phone reimbursement Health insurance Life insurance Paid sick time Paid time off Provident Fund Work Location In person

📌 Customer Relationship Executive (Gujarat)
🏢 WHITELION SYSTEM
📍 Gujarat