Client Relationship Management Serve as the first point of contact for client queries concerns and escalations Build strong trust-based relationships with key stakeholders Grievance Redressal Handle client complaints with empathy and professionalism Ensure timely and effective resolution while maintaining a positive client experience Service Delivery Oversight Ensure delivery of high-quality services in line with client expectations and agreed SLAs Monitor performance metrics and initiate corrective actions when needed SLA KPI Tracking Track service performance against SLAs and key performance indicators Provide regular reports and insights to senior management Client Engagement Activities Organize and lead client engagement events such as open houses QBRs Quarterly Business Reviews and feedback sessions to drive collaboration and satisfaction CSAT Reporting Prepare and analyze Customer Satisfaction CSAT reports by region Identify improvement areas and lead service enhancement initiatives Communication Coordination Maintain proactive and regular communication with clients Follow up on pending issues ensuring timely updates and closures Invoice Billing Oversight Manage invoice submission processes ensuring accuracy and timely tracking of client billing and collections Job Type Full time Pay 35 000 00 - 45 000 00 per month Benefits Cell phone reimbursement Flexible schedule Health insurance Leave encashment Life insurance Provident Fund Work from home Schedule Day shift Weekend availability Experience total work 5 years Required Work Location In person

📌 Customer Support Manager (New Delhi)
🏢 SUPREME ENVIRO
📍 New Delhi