Job description Key Responsibilities Respond to customer inquiries complaints and feedback via phone email chat or social media platforms in a timely and professional manner Identify and resolve customer issues and concerns effectively ensuring a positive customer experience and satisfaction Acquire in-depth knowledge of the company s products or services to provide accurate information and guidance to customers Maintain detailed records of customer interactions transactions inquiries and resolutions in the CRM system Gather customer feedback and insights to identify areas for improvement in products services or processes Identify opportunities to recommend additional products or services to customers based on their needs and preferences Escalate complex or unresolved issues to the appropriate departments or higher management for further investigation and resolution Adhere to company policies procedures and service standards while delivering high-quality customer care services Job Type Full time Pay 10 000 00 - 33 000 00 per month Schedule Day shift Morning shift Language English Preferred

📌 Customer Service Representative (Maharashtra)
🏢 B & B PROGRESSIVE DENTAL GROUP
📍 Maharashtra