Role Overview The Front Desk Customer Relations Executive is the first point of contact for customers clients and visitors This role is responsible for delivering an exceptional experience by managing front desk operations handling customer queries coordinating appointments and ensuring smooth communication across the organization Key Responsibilities 1 Front Desk Operations Greet and welcome visitors in a warm skilled manner Maintain a clean organised and presentable reception area Handle incoming calls emails and messages promptly and professionally Maintain visitor logs and follow access protocols Manage courier mail handling and general administrative duties 2 Customer Relations Experience Serve as the primary point of contact for customer inquiries and concerns Provide clear friendly and prompt assistance to customers Maintain detailed knowledge of company services products Handle complaints with professionalism and escalate when required Ensure customers leave with a positive and seamless experience 3 Appointment Scheduling Management Manage all appointments scheduling and calendar updates Coordinate with internal teams to ensure timely service delivery Confirm reschedule and follow up on appointments when needed Maintain accurate booking records 4 Administrative Support Maintain records documentation and client information Support daily operational and office coordination tasks Assist with report preparation or summaries when required Manage inventory and ensure adequate front desk supplies 5 Communication Coordination Share customer feedback with relevant teams Coordinate with operations stylists technicians or departments as required Assist with internal communication when necessary Skills Requirements Prior experience in front desk customer service hospitality or similar roles Excellent communication and interpersonal skills Strong organisational and multitasking abilities Professional presentable and positive attitude Ability to stay calm and efficient during peak hours Basic computer skills MS Office CRM systems scheduling tools Customer-first mindset with problem-solving skills Education Experience Bachelor s degree preferred 1-2 years of experience in customer service reception hospitality or related fields Department Administration Customer Experience Location Andheri West Working Days 6 days a week weekday off Work Timings 11 00 AM - 8 00 PM Job Types Full-time Permanent Fresher Pay 20 000 00 - 25 000 00 per month Benefits Provident Fund Work Location In person

📌 Front Desk Receptionist (Maharashtra)
🏢 Nish Hair
📍 Maharashtra