Network Specialist - L4 Position Summary The Director Network Service Assurance is a strategic leadership role responsible for ensuring the seamless delivery of services across a global network organization This role is responsible for budget management risk mitigation audit compliance and the end-to-end delivery of normal projects aligning operational excellence with interpersonal objectives The Director will collaborate with cross-functional and regional teams to drive efficiency compliance and continuous improvement in service delivery This role reports to Head of Network Service Management in Network Products and Services NPS LSEG runs one of the world s largest networks globally comprising of low latency high frequency trading systems real time market data distribution and over 100 points of presence 24 7 Operational resiliency and stability are core given the systemic importance of this critical national infrastructure We are looking for highly motivated senior technical leader to lead the service assurance capabilities across 4 product lines in NPS LAN connectivity WAN Edge connectivity Market Customer Connectivity and Application Network Connectivity This is a critically important role as the team supports all business divisions for the group Role Responsibilities 1 Budget and Resource Management for normal Projects 1 Develop and manage annual budgets for normal projects ensuring alignment with organizational priorities 2 Allocate resources people technology vendors to optimize service delivery and cost efficiency 3 Monitor expenditures forecast variances and implement corrective actions to stay within budget 4 Partner with NPS leaders to coordinate resources needs and address gaps in a global context 2 Risk and Audit Management 1 Identify assess and mitigate operational financial and compliance risks impacting BAU delivery 2 Design and enforce risk management frameworks policies and controls inline with group and BU risk framework practice 3 Organize NPS teams to participate internal and external audits ensuring adherence to regulatory standards in NPS 4 Maintain audit-ready documentation and implement corrective actions for findings 3 Organize the Delivery of normal Projects 1 Oversee end-to-end delivery of normal projects ensuring timely delivery within scope and budget 2 Define critical metrics and SLAs to measure service performance address critical issues and bottlenecks proactively 3 Foster collaboration between NPS teams to resolve issues and improve processes 4 Communicate project statuses risks and outcomes to senior leadership and customers 4 Additional Responsibilities 1 Lead and mentor a distributed team promoting a culture of accountability and professional growth 2 Drive continuous improvement initiatives to enhance service quality and operational resilience 3 Prepare executive reports on performance risks and financial health Qualifications 1 Bachelor s degree or equivalent experience in IT Engineering or related field MBA or advanced degree preferred 2 10 years in service assurance IT service management or operations with 5 years in leadership roles 3 Expertise in budgeting financial analysis and vendor management 4 Consistent track record in risk management audit coordination and compliance 5 Strong knowledge of project management frameworks ITIL Agile PMP 6 Exceptional communication and customer management skills 7 Experience leading global teams in a matrixed organization Leadership and Management Experience 1 Strong leadership skills in managing individuals and leading high performing teams in an international multicultural construct 2 Proven experience of leading teams globally spanning across geographies and regions across Operations 3 Ability to influence across multiple functions business lines in a global matrixed organization 4 Robust verbal and written communication skills with ability to communicate technical information to non-technical partners and to listen to identified concerns and adapt accordingly 5 A leader who is self-reflective and aware of their own limitation with a demeanor of continuous improvement by being open to feedback and self-improvement LSEG is a leading global financial markets infrastructure and data provider Our purpose is driving financial stability empowering economies and enabling customers to create sustainable growth Our purpose is the foundation on which our culture is built Our values of Integrity Partnership Excellence and Change underpin our purpose and set the standard for everything we do every day They go to the heart of who we are and guide our decision making and everyday actions Working with us means that you will be part of a dynamic organisation of 25 000 people across 65 countries However we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth Together we are aiming to achieve this growth by accelerating the just transition to net zero enabling growth of the green economy and creating inclusive economic opportunity LSEG offers a range of tailored benefits and support including healthcare retirement planning paid volunteering days and wellbeing initiatives We are proud to be an equal opportunities employer This means that we do not discriminate on the basis of anyone s race religion colour national origin gender sexual orientation gender identity gender expression age marital status veteran status pregnancy or disability or any other basis protected under applicable law Conforming with applicable law we can reasonably accommodate applicants and employees religious practices and beliefs as well as mental health or physical disability needs 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