Project Role Infra Tech Support Practitioner Project Role Description Provide ongoing technical support and maintenance of production and development systems and software products both remote and onsite and for configured services running on various platforms operating within a defined operating model and processes Provide hardware software support and implement technology at the operating system-level across all server and network areas and for particular software solutions vendors brands Work includes L1 and L2 basic and intermediate level troubleshooting Must have skills Microsoft Intune Good to have skills Cloud Design and Build Minimum 5 year s of experience is required Educational Qualification 15 years full time education Job Title Senior Intune Device Expert Summary We are seeking a EUC Devices Management Expert Level 4 to continuously enhance and support the Windows 11 ACE platform across entreprise environments The role focusses on design implementation support and documentation of modern device management using Intune ensuring security performance and user productivity The position requires close collaboration with engineering operations and security teams to optimize EUC service delivery and facilitate transitions to new service providers Key Responsibilities Infrastructure Design Support L3 - Design Intune device management architecture for Windows 11 endpoints including device enrollment configuration profiles compliance policies and application deployment - Collaborate with security and platform teams to define secure and scalable device management strategies Incident Problem Management - Take ownership of critical incidents perform in-depth investigations and ensure permanent resolutions through RCA reports Azure Cloud Operations - Maintain and optimize the Intune management infrastructure hosted in Azure - Configure role-based access controls RBAC for administrative and operational teams - Ensure consistent deployment of device compliance policies configuration profiles and application assignment Transition Service Provider Coordination - Facilitate transition with the next service provider in the EUC server area ensuring continuity of operations and adherence to procedures - Support cutover activities for entities more organizational migrations - Ensure proper monitoring documentation and operation procedures are handed over effectively Automation Optimization - Contribute to infrastructure automation and configuration consistency using PowerShell or similar tools - Continuously improve performance reliability and manageability of EUC and server environments Cross-team Collaboration - Work closely with application teams platform engineers and architects to ensure operational excellence and continuous improvement Documentation Knowledge Sharing - Write and maintain high-quality technical documentation troubleshooting guides and platform knowledge bases - Contribute to internal training and technical enablement sessions Governance Best Practices - Enforce compliance with client s infrastructure standards and security baselines - Document designs operational processes and troubleshooting procedures for long-term maintainability Platform Design Continuous Improvement - Drive continuous design improvement of the Windows 11 ACE platform design implement support and document - Ensure end-to-end lifecycle management for enterprise devices aligned with client s global standards - Contribute to developing scalable secure and automated device management architecture Security Configuration Access Management - Secure endpoint configurations manage access and protect data using Microsoft Intune LAPS and BitLocker - Maintain compliance with corporate security baselines and encryption policies - Monitor device compliance posture and remediate deviations promptly Application Software Management - Manage deployment and updates of Office suite and other enterprise applications through Intune and Delivery Optimization - Oversee packaging testing and distribution processes for new software releases - Ensure minimal disruption to users through phased deployments and proactive issue resolution Service Transition Operations Coordination - Facilitate transition activities with the next service provider in the EUC area monitoring operations and procedure documentation - Participate in cutover and onboarding activities for new operational vendors - Ensure all procedures are standardized and properly handed over Automation Optimization - Identify and automate repetitive Intune or device-management processes - Implement PowerShell or Graph API-based automation to streamline compliance reporting and configuration tasks - Continuously monitor platform performance and recommend improvements for cost efficiency and reliability Security Compliance - Implement EUC security standards BitLocker Defender for Endpoint Conditional Access compliance policies - Maintain adherence to client s information security framework and ensure compliance with corporate and regional regulations - Regularly audit endpoint configurations and report compliance metrics - Collaborate with Cybersecurity teams to remediate vulnerabilities and maintain endpoint hardening standards - Contribute to policy definition for data loss prevention DLP identity protection and remote device management Required Skills Qualifications Certification - Microsoft Certified Modern Desktop Administrator Associate MD-102 - Microsoft Certified Intune Specialist Endpoint Administrator MD-101 - Microsoft Certified Security Compliance and Identity Fundamentals SC-900 Technical Expertise - 6 years of hands strong knowledge of Microsoft Intune Endpoint Manager and Windows 11 platform management - Windows Autopilot - Automated provisioning and pre-configuration of Windows 11 devices - Delivery Optimization Windows Update for Business WUfB - Efficient update delivery and bandwidth optimization - Experience with LAPS BitLocker Conditional Access and Azure AD Join Hybrid Join - Deep understanding of Group Policy MDM configuration profiles and Delivery Optimization - Familiarity with Office 365 Autopilot and Modern Workplace ecosystem - Working experience in PowerShell scripting and automation of endpoint management tasks Tools Automation - PowerShell PowerShell Core - Automation of Intune device configurations compliance policies and reporting - Microsoft Graph API - Programmatic management of Intune AAD and Endpoint Security configurations - Azure Automation Runbooks - Scheduled automation of device management policy enforcement and cleanup tasks - Proactive Remediations Intune - Automated detection and remediation scripts for compliance enforcement Soft Skills - Strong analytical documentation and cross-functional communication skills - Ability to work in a collaborative international environment - Proactive detail-oriented and committed to operational excellence Change Management Governance -Understanding of ITIL or internal change management best practices -Experience coordinating platform upgrades patch management and rollout strategies Security Compliance -Implement EUC security standards BitLocker Defender for Endpoint Conditional Access compliance policies -Maintain adherence to client s information security framework and ensure compliance with corporate and regional regulations -Regularly audit endpoint configurations and report compliance metrics -Collaborate with Cybersecurity teams to remediate vulnerabilities and maintain endpoint hardening standards -Contribute to policy definition for data loss prevention DLP identity protection and remote device management Additional information - Bachelor s or Master s degree in Computer Science Information Technology or equivalent - Minimum 5 years in EUC Device Management or Modern Workplace Engineering - Proven hands-on experience with Microsoft Intune Azure AD and Windows 11 ACE platform - Proven hands-on experience with Microsoft Intune Azure AD and Windows 11 ACE platform 15 years full time education About Accenture Accenture is a leading global qualified services company that helps the world s leading businesses governments and other organizations build their digital core optimize their operations accelerate revenue growth and enhance citizen services creating tangible value at speed and scale We are a talent- and innovation-led company with approximately 791 000 people serving clients in more than 120 countries Technology is at the core of change today and we are one of the world s leaders in helping drive that change with strong ecosystem relationships We combine our strength in technology and leadership in cloud data and AI with unmatched industry experience functional expertise and global delivery capability Our broad range of services solutions and assets across Strategy Consulting Technology Operations Industry X and Song together with our culture of shared success and commitment to creating 360 value enable us to help our clients reinvent and build trusted lasting relationships We measure our success by the 360 value we create for our clients each other our shareholders partners and communities Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Infra Tech Support Practitioner (Bhubaneswar)
🏢 Accenture
📍 Bhubaneswar