HMH is a learning technology company committed to delivering connected solutions that engage learners empower educators and improve student outcomes As a leading provider of K-12 core curriculum supplemental and intervention solutions and qualified learning services HMH partners with educators and school districts to uncover solutions that unlock students potential and extend teachers capabilities HMH serves more than 50 million students and 4 million educators in 150 countries HMH Technology India Pvt Ltd is our technology and innovation arm in India focused on developing novel products and solutions using cutting-edge technology to better serve our clients globally HMH aims to help employees grow as people and not just as professionals As a Senior Technical Support Specialist you will be the escalation point for complex technical issues related to Microsoft cloud services and on-premises infrastructure You will leverage your expertise in Microsoft Azure Microsoft 365 and Active Directory to provide advanced troubleshooting implement solutions manage systems and ensure seamless operation across the organization s technology stack This role requires a blend of deep technical knowledge excellent problem-solving skills and the ability to mentor junior support team members Key Responsibilities Advanced Troubleshooting Resolution Serve as an escalation point Tier 2 3 for technical incidents affecting user accounts endpoints cloud services and SaaS systems Conduct root cause analysis RCA and implement long-term solutions to prevent recurring issues Microsoft 365 Management Administer and support the M365 environment including Exchange Online SharePoint Online Teams OneDrive and Intune endpoint management Identity Access Management Manage and support on-premises Active Directory and Azure Active Directory Entra ID including hybrid identity Conditional Access Multi-Factor Authentication MFA SSO integrations and Group Policy Objects GPO Azure Infrastructure Support Provide support for Azure resources including compute storage networking VNets VPN Gateway DNS DHCP and identity services Optimize cloud resource consumption and costs through monitoring and implementing governance policies Project Participation Lead or participate in IT projects such as cloud migrations system upgrades and new technology deployments ensuring timely delivery and quality Documentation Knowledge Sharing Create and maintain detailed technical documentation knowledge base articles and standard operating procedures SOPs Mentor and provide guidance to junior support staff sharing knowledge to improve overall team efficiency Security Compliance Ensure systems adhere to organizational security standards and regulatory frameworks Implement and manage security measures within the Microsoft environment such as data loss prevention DLP and security monitoring Vendor Liaison Coordinate with vendors and third-party providers for complex issue resolution and efficient system integrations Qualifications and Skills Education Bachelor s degree in Computer Science Information Technology or a related field or equivalent experience Experience Minimum of 5 years of experience in a technical support or systems administration role within an enterprise environment Technical Proficiency In-depth knowledge of Windows Server operating systems 2016 2019 2022 Strong proficiency in PowerShell scripting for automation of administrative tasks Experience with ticketing systems e g ServiceNow Jira and remote support tools Solid understanding of networking fundamentals TCP IP DNS DHCP VPN Certifications Preferred Microsoft Certified Azure Administrator Associate AZ-104 Microsoft 365 Certified Administrator Expert or other relevant certifications e g ITIL Foundation Soft Skills Excellent analytical and problem-solving skills strong written and verbal communication and the ability to work effectively under pressure and prioritize tasks in a fast-paced environment HMH Technology Private Limited is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws We are committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation

📌 Sr Technical Support Spec (Maharashtra)
🏢 HMH
📍 Maharashtra