Customer Support Respond to customer inquiries and resolve issues promptly through live chat platforms for customers across the globe Connect with appropriate departments to provide quick resolution to customers i e warhouse or stock control team etc Open and maintain customer accounts by recording account information Provide accurate information and guidance on products and services related to orders new accounts pricing Recommend new products or services by collecting customer information and analyzing customer needs Resolve product or service problems by clarifying the customer s complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment and following up to ensure resolution Effectively manage multiple chats simultaneously while maintaining a high level of customer satisfaction Handle complaints provide appropriate resolutions within the time limits and follow up to ensure closure Keep records of customer interactions process customer accounts and file documents Escalate complex issues to relevant teams when necessary Reporting and Communication Regularly share data-driven insights with the customer service team and relevant stakeholders to inform decision-making Develop and present clear and concise reports on customer feedback and trends Collaborate with other departments to implement improvements based on customer data analysis Proficiency in MS Office Suite Outlook Excel Word PowerPoint Familiarity with online chat platforms and customer relationship management CRM systems Should be proficient using google translator Exposure to HUBSPOT or NAVISION will be an added advantage Microsoft Excel Advanced knowledge of formulas functions e g VLOOKUP HLOOKUP Macros Pivot Tables and data analysis Ability to create and maintain reports dashboards and spreadsheets Microsoft PowerPoint Expertise in creating qualified presentations with animations charts and visual aids Job Type Contractual Temporary Contract length 3 months Pay 10 000 00 - 15 000 00 per month Benefits Cell phone reimbursement Work Location In person

📌 Chat Support Executive (Punjab)
🏢 The ArtLogic
📍 Punjab