Job description- CRM Gender Any Location Vile parle east Age upto 40 years Education MBA Mktg only prefeed About Us To join our store online team You are a leading retail jewellery showroom known for our exquisite designs exceptional customer service and warm personalized shopping experience As we continue to grow we are seeking a dedicated and dynamic Company Secretary to join our team Responsibilities Nurture and maintain profitable relationships with key customers address their needs and keep them informed about products and offers Respond to and resolve customer complaints and queries quickly and efficiently Automation tools like CRM platforms e g Salesforce HubSpot to manage workflows Create and execute marketing and sales campaigns to increase customer loyalty upsell and cross-sell Coordinate with sales teams to manage leads convert prospects and ensure a smooth customer journey from lead generation to order fulfillment Integration with eCommerce platforms Shopify Magento WooCommerce Manage customer loyalty programs including strategy integration and generating campaigns for rewards Analyzing customer journey across website mobile app and social media Managing reviews and feedback on digital platforms Act as a bridge between various teams e g marketing sales IT supply chain to ensure communication and customer satisfaction Qualifications A bachelor s degree in business administration marketing or a related field Strong communication and interpersonal skills Proficiency in CRM software and marketing automation tools Ability to plan customer journeys and segmentation Proficiency with SalesForce Microsoft Office and CRM software Understanding of SEO digital marketing and UX principles Strong data analysis and reporting capabilities Job Types Full time Permanent Pay 50 000 00 - 80 000 00 per month Benefits Health insurance Provident Fund Application Question s Do you have bachelor s degree in business administration marketing or a related field with Strong communication and interpersonal skills do you have experience into SEO digital marketing and UX principles SalesForce Microsoft Office and CRM software Do you have experience into Commerce platforms Shopify Magento WooCommerce Do you have 2-4 years of experience as a CRM From jewelery industries Do you stay in vile parle OR Under 15km of vile parle Are you below 40 years of age Did you read the proper JD Find your self qualified for the job Education Master s Required Work Location In person