Purpose of the Counsellor role The Counsellor is responsible for counselling enrolling onboarding and offering overall delightful journey to the students As an Counsellor you are expected to 1 Contribute towards revenue generation by working on the sales targets by selling up-selling cross-selling the company s exclusive range of educational courses to the existing and prospective students and parents through personal counselling telephone calls and emails and other means of communication 2 Ensure collection of outstanding fee from parents within the specified time 3 Ensure a smooth student journey from start to end at Aakash Institute by taking care of associated administrative activities 4 Ensure a delightful customer service experience by developing a robust rapport with the Student Parents and addressing their concerns by offering a quick resolution 5 Ensure adherence to internal processes and compliances To be successful in the Counsellor role you are required to have 1 An ability to handle students and parents in a calm empathic patient manner along with strong sales persuasion skills 2 Proficiency in Microsoft Office and writing emails comfortable while working on software related to Sales Services 3 Fluency in communication of English and Regional language Must have Attitude 1 Customer Orientation2 Sense of Ownership and Accountability 3 Result orientation4 Emotional intelligence for working in a Team Qualification 1 Must have bachelor s degree 2 Preferred BTech MBA Masters in Psychology Education etc Experience 1 Previous experience in counselling of educational services 2 Previous experience of Business to Customer B2C sales across industries Key Interactions - External Students Parents School s Representatives Internal- Branch s Academic Non-Academic teams - Regional Student Support Centre - Regional Sales Operations Team ref updazz com