JD2 - SRE Digital Channels Application Support Experience 5-8 years in Production Application Support Site Reliability Engineering Banking Financial Services Work Model 24x7 rotational shifts ODC environment no personal digital devices Responsibilities Act as SRE for Digital Banking Middleware and Infra components Provide production support for Internet Banking Mobile Banking Cards Payments Digital Wallets APIs Troubleshoot customer authentication flows SSO OAuth 2FA session management Lead and drive P1 P2 bridge calls coordinating with app infra DB and network teams Support API-driven integrations with third-party fintech payment partners Perform proactive monitoring certificate renewals and infra health checks Enhance observability Dynatrace Logscale Splunk Grafana Bigpanda ThousandEyes Propose and implement automation solutions Jenkins Ansible AWX Python Shell to reduce manual work Support release and deployment readiness for digital channels in ODC environment Conduct RCA for major incidents and recommend resilience scalability improvements Monitor SLIs SLOs for digital user experience latency availability throughput Ensure security compliance for API and digital banking platforms SSL TLS PCI fraud monitoring Partner with client stakeholders to maintain operational stability and high availability Collaborate with business stakeholders on banking-critical issues and ensure compliance with SLAs and regulatory standards Participate in DR drills HA testing and compliance audits Core Technologies L2 Deep Knowledge OpenShift Kubernetes Linux Unix Windows Database Networking Middleware Common Tools L1 5 - Awareness for All Bigpanda Grafana ThousandEyes Splunk ServiceNow Jira Confluence Netcool Siren Glassbox Must Have Skills Solid experience in Digital Banking Middleware application support Hands-on experience with Internet Mobile banking platforms card services and payment gateways Infra knowledge servers certificates OS networking Strong observability and monitoring Dynatrace Logscale Splunk Incident management RCA leadership especially in client-facing bridge calls Strong Knowledge of ITIL processes Incident Problem Change Major Incident Management Awareness of banking compliance standards PCI-DSS SOX InfoSec policies Ability to work under strict SLAs and regulatory environments Nice to Have Kafka VFaas F5 Datapower Akamai Control Center Salesforce Apex Pega SharePoint Java Node js JavaScript Python C ETL Hadoop Teradata Bigdata Evolven Ansible AWX CI CD and automation Jenkins Ansible Your future duties and responsibilities Required qualifications to be successful in this role Together as owners let s turn meaningful insights into action Life at CGI is rooted in ownership teamwork respect and belonging Here you ll reach your full potential because You are invited to be an owner from day 1 as we work together to bring our Dream to life That s why we call ourselves CGI Partners rather than employees We benefit from our collective success and actively shape our company s strategy and direction Your work creates value You ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise You ll shape your career by joining a company built to grow and last You ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons Come join our team one of the largest IT and business consulting services firms in the world

📌 Mainframe Production Support (Telangana)
🏢 CGI
📍 Telangana