Job Title Senior Analyst About the Function Our Global Business Operations GBO team are facilitators providing strategic financial and business services that are critical to the day-to-day performance of our business With a team of over 2 000 dedicated and passionate people supporting 21 markets across the world we have offices in Bangalore Budapest Bogota and Manila Our global remit offers huge learning opportunities We encourage learning and development in skills needed now and in the future across digital industry professional and domain Wherever you start you ll be rewarded with a world view and the recognition you deserve in our inclusive and supportive culture About the Team TE About the Role Level L6A Department Commercial Experience Context Scope Diageo is a global leader company in beverage alcohol with an outstanding collection of over 200 brands enjoyed in more than 180 countries We are home to over 30 000 talented people all working together to make Diageo one of the best and most respected consumer product companies Walk into any Diageo distillery brewery or office anywhere in the world and you ll meet teams of people who are very good at what they do and who enjoy doing it Global Business Operations GBO is the architect and driver of processes and business services that are critical to the day-to-day performance of our business We provide a wide array of standardized financial and business services to Diageo s markets and functions from our global network of centres in Bangalore Budapest Bogota and Manila As we continue to evolve to meet the expectations of our stakeholders we want everyone that receives GBO s services - customers suppliers and employees - to choose Diageo because we are easy to work with We are also determined to ensure that overall GBO Experience of all our clients is a positive one - with timely and accurate solutions as well as effective and positive interaction with our teams The Commercial Experience Tower is all about the processes that allow us to transact with our customers and distributors We are the second biggest tower in GBO operating in centres located in Budapest Bangalore Bogota and Manila as well as satellite locations such as Belfast Madrid Athens and Turin We are passionate about making sure these processes are as standardised smooth and efficient as possible for our markets and our customers We feel personally accountable for our debtor s performance as a business and will make sure we provide our stakeholders with the right information insight and capability to drive our Debtors as a Percentage of NSV and Operating Cash Conversion hard We provide insight analysis and provocation to our markets on our key areas of specialism such as debtors management credit risk management We offer end-to-end services at a global scale in the following areas Pricing set up to make sure we re ready to trade Managing credit limit and payment term approval processes Order capture from customers and between group companies Driving order and invoice issue resolution with 3PLs Sales and Supply Collecting cash from customers and group companies Managing validating and paying promotional invoices Dimensions of the role Commercial Experience deals with approx 25 000 customers resulting in some 400 000 orders and collection of around 9 billion GBP an annual base The role drives Customer satisfaction through service excellence Required Capabilities Willingness and ability to build great relationships with Customers Excellent interpersonal and communication skills assertiveness Ability to take full ownership of timely spend claim processing Ability to drive cash results as well as Customer satisfaction Willingness to gather excellent knowledge of Customers Ability to effectively prioritise own tasks building on knowledge of Customer business Ability to deliver on promises Proactive solution-focused mind-set and positive can do attitude Ownership entrepreneurial attitude - drives issue resolution escalates where vital Self-confidence and ability to work independently without strong line manager support Looking for and responding to feedback Active team player Accountabilities Schedule and lead regular communications with high profile and strategic Customers and Sales to drive cash collection flag and eliminate reoccurring issues cash dispute data or technical related Proactive cash collection Handle credit risk supervise payment behaviour of customers and propose credit limit changes make suggestions on order release Manage customer ledger reasoncode and text up-to-date information on overdue invoices rejected and unidentified deductions Give input to cash forecasting Support StC supporting functions and processing activities billing clearing customer spend processing Review bad debt situation with In-market Commercial Finance drive decision on provision and write off Take ownership of incoming queries from Customers Raise and respond to Internal Query Management ticket on time as appropriate Update customer contact details and knowledge book regularly Handle solid relationship with Customers In-Market Sales Commercial Finance Process Excellence Teams Actively promote the CARM Sarbanes Oxley Control agenda Reporting to support root cause analysis Key performance indicators Collection Past Due Collected to Term Number of disputes and time to resolve Customer Deduction Management unidentified and rejected deductions Customer Satisfaction Unpaid customer spend invoices Customer spend invoice processing Qualifications and Experience Required Essential Excellent and proven customer service attitude Excellent interpersonal and communication skills Fluent language skills - as required for the specific market Solid English language skills - company language Commercial Experience process knowledge and working experience Strong MS Office knowledge Desirable College or university Degree Financial knowledge Good knowledge of internal and external business partners Excellent product knowledge Barriers to Success in Role Optional Insufficient customer service skills Insufficient language capabilities Insufficient communication skills face-to face phone written Inability to work as a part of a team Lack of accuracy attention to details Difficulties in setting priorities and in working independently Difficulties with demonstrating ownership Flexible Working Statement Flexibility is key to our success Talk to us about what flexibility means to you so that you re supported to manage your wellbeing and balance your priorities from day one Rewards Benefits Statement TE Diversity statement Our purpose is to celebrate life every day everywhere And creating an inclusive culture where everyone feels valued and that they can belong is a crucial part of this We embrace diversity in the broadest possible sense This means that you ll be welcomed and celebrated for who you are just by being you You ll be part of and help build and champion an inclusive culture that celebrates people of different gender ethnicity ability age sexual orientation social class educational backgrounds experiences mindsets and more Our ambition is to create the best performing most trusted and respected consumer products companies in the world Join us and help transform our business as we take our brands to the next level and build new ones as part of shaping the next generation of celebrations for consumers around the world Feel inspired Then this may be the opportunity for you If you require a reasonable adjustment please ensure that you capture this information when you submit your application Worker Type Regular Primary Location Gurugram Additional Locations Job Posting Start Date 2025-08-25

📌 Senior Analyst (Gurugram)
🏢 Diageo
📍 Gurugram