Location Mohali Company Zouma Consultancy Company Employment Type Full-time About the Role We are seeking an experienced Quality Coordinator with solid expertise in call audits SAT score analysis and performance evaluations The ideal candidate will have hands-on experience in voice and non-voice audits exceptional confidence and proven ability to interact with international clients Key Responsibilities Conduct average time on call audits and evaluate Customer Satisfaction SAT scores to ensure high-quality service standards Perform voice and non-voice audits to assess process compliance and identify improvement areas Provide constructive feedback and work closely with teams to enhance performance Manage training sessions to address quality gaps and ensure operational excellence Handle ticket management systems ensuring timely resolution and tracking Collaborate with stakeholders and communicate insights effectively to improve service delivery Engage directly with foreign clients to address quality-related discussions and ensure client satisfaction Required Skills Qualifications 4-5 years of experience in quality auditing voice and non-voice Strong knowledge of call audits SAT scores and average handling time metrics Proven training experience with excellent presentation and coaching skills Exceptional confidence and professionalism when interacting with clients and internal teams Experience working with foreign clients and handling escalations Familiarity with ticket management tools and reporting systems Excellent communication and analytical skills Why Join Us Opportunity to work with a diverse international client base Be a part of a collaborative and growth-focused work culture Competitive salary and career development opportunities To Apply Send your resume to Navdhasharma zouma ai Job Types Full-time Permanent Pay 28 000 00 - 37 000 00 per month Benefits Health insurance Provident Fund Expected Start Date 06 10 2025

📌 Quality Coordinator (Punjab)
🏢 Zouma
📍 Punjab