Technical Support Troubleshooting Diagnose and resolve product-related technical issues providing accurate and timely solutions to customers Customer Education Create and maintain support documentation FAQs and training materials to help customers and internal teams understand product features and solve problems independently Client Interaction Act as the primary point of contact for customer inquiries via various channels like email chat or phone ensuring a positive and high-level of customer satisfaction Internal Collaboration Work closely with product development sales and customer success teams to relay customer feedback and insights advocate for feature improvements and assist with recent customer onboarding Knowledge Management Document customer interactions solutions and feedback within support ticketing systems to track issue status and contribute to a comprehensive knowledge base Process Improvement Continuously identify and suggest ways to optimize support processes and workflows improving efficiency and the overall customer experience Product Expertise Develop and maintain expert-level knowledge of the product including its features integrations and best practices to effectively support customer needs Job Types Full-time Permanent Fresher Pay 24 300 00 - 39 880 00 per month Benefits Provident Fund Work Location In person

📌 Product Support Consultant (Tamil Nadu)
🏢 Neurealm (Formerly GS Lab | GAVS)
📍 Tamil Nadu