Job Title Executive - Key Accounts Function Customer Service Reports To Manager - Key Accounts Location BRO Bangalore Travel Required 25 50 75 About DHL Blue Dart Express India At Blue Dart we go beyond delivering shipments we deliver trust precision and excellence As India s most reliable express logistics provider we empower commerce by reaching over 56 000 locations across India and connecting to 220 countries through our global DHL network Backed by the strength of DHL Group we bring together international standards with deep local expertise Our dedicated Boeing freighter fleet 12 000 vehicles and best-in-class service ensure time-definite delivery that businesses and customers count on every day We are proud to be consistently ranked among India s Top 100 Great Places to Work and recognized as part of the DHL Group s Top Employer certification across multiple regions Being an Employer of Choice is not just a goal it s a fundamental part of who we are We are committed to creating a workplace where people feel valued empowered and proud to belong If you re looking to join a purpose-led people-first organization that shapes India s supply chain with integrity and care Blue Dart is where you belong Position Overview The Executive Sr Executive Key Accounts is responsible for delivering exceptional customer service to national and regional key accounts driving revenue growth through strong client relationships This role serves as the primary contact for client inquiries ensuring timely service delivery and proactive issue resolution while tracking performance metrics to enhance customer satisfaction The position requires a deep understanding of client needs to effectively position Blue Dart s services and achieve financial targets Job Purpose To provide exceptional customer service to national and regional key accounts while driving revenue growth through strategic relationship management This role ensures client satisfaction by addressing inquiries and proactively meeting their business needs Key Roles Responsibilities Serve as the primary point of contact for assigned key accounts addressing queries issues and grievances efficiently Build and maintain strong relationships with key decision-makers to identify business opportunities and drive revenue growth Understand client needs to effectively position Blue Dart s services ensuring timely service delivery and proactive shipment tracking Monitor revenue performance implement corrective actions to meet targets and provide regular updates to clients Track Net Service Levels NSLs and initiate remedial actions to enhance customer satisfaction including handling claims as per company policy Qualifications Experience Education Any bachelor s degree Relevant certifications in customer service or account management are a plus Experience Minimum of 5 years of experience in customer service account management or sales within the logistics or transportation industry Proven track record of managing key accounts and driving revenue growth Experience in building and maintaining relationships with senior decision-makers in client organizations Skills Capabilities Core Technical Skills Strong understanding of logistics and supply chain management principles Proficiency in CRM software and data analysis tools to track performance metrics Excellent knowledge of customer service best practices and complaint resolution processes Behavioural Competencies Exceptional communication and interpersonal skills for relationship building Strong problem-solving abilities and proactive approach to addressing client needs Ability to work collaboratively in a team environment and manage multiple priorities effectively Key Performance Indicators Sr No Key Result Areas Key Performance Indicators KPIs 1 Maximize Financial Performance from Assigned Key Accounts increase in revenues from the assigned key accounts Cross-sell revenues generated from the assigned key accounts 2 Drive Customer Satisfaction in Assigned Key Accounts Net Service Levels NSLs achieved Customer Loyalty scores measured through surveys Call back commitment being met 3 Ensure Effective Customer Complaint Handling of claims settled within defined timelines adherence to defined turnaround times TATs for complaints 4 Ensure Performance Driven Culture Adherence to Performance Management system timelines and guidelines Participation in performance reviews and feedback sessions Why join DHL Blue Dart When you join us you re not just taking a job you re becoming part of a purpose-led movement that s reshaping the future of logistics across India and the world At Blue Dart we don t just deliver parcels we deliver excellence innovation and opportunity every day Here s what makes us stand out Outstanding Place to Work Certified a testament to our people-first culture inclusive workplace and commitment to your growth and well-being Competitive payand performance-linked rewards that truly recognize your impact Structured learning global exposure and on-the-job coaching to help you grow faster than ever Best-in-class benefits from comprehensive medical cover including optional parental care to financial wellness and generous time off A culture that celebrates diversity innovation and bold thinking where your voice is heard and your contributions matter Global career paths across the DHL Group opening doors to opportunities in 220 countries and territories The pride of working with India s most awarded logistics brand trusted by millions and driven by purpose This is your chance to do meaningful work build a career without borders and thrive in a company that s not just a logistics leader but a Great Place to Work Come grow with us