Key Responsibilities Lead and manage the LRI team across North East and West locations ensuring consistent service delivery Oversee day-to-day IS service operations to maintain business continuity Drive ITIL processes including Incident Problem Change and Service Request Management Monitor and ensure IS service delivery meets agreed SLAs and KPIs Manage IS Service Desk operations ensuring effective and timely end-user support Act as the primary escalation point for IS service-related issues Manage vendor relationships and performance ensuring compliance with infrastructure and service agreements Develop and maintain the IS Service Catalog in alignment with organizational policies Implement and track continuous service improvement initiatives Monitor analyze and report IS service performance metrics to key stakeholders Ensure compliance with IT security governance and data protection standards Collaborate with project teams for the smooth transition of recent services into operations Requirements Goals Deliverables Achieve and maintain SLA KPI compliance across all service areas Improve end-user satisfaction through effective IS service delivery Strengthen vendor performance and cost optimization Continuously enhance IS operations through proactive improvements Ensure business continuity with robust service support Qualifications Experience Bachelor s degree in Information Technology Computer Science or related field Master s preferred 8-12 years of IT experience including 3-5 years in IS Service Management Strong knowledge of the ITIL framework ITIL certification preferred Hands-on experience in IT operations service desk management and vendor relationship management Familiarity with enterprise IT infrastructure networking cloud services and IT security practices Proven track record in driving service improvements and delivering measurable results Skills Competencies Strong leadership and team management capabilities Excellent communication and stakeholder engagement skills Analytical detail-oriented and problem-solving mindset Ability to prioritize and manage multiple tasks under pressure Expertise in vendor negotiation and contract management Work Mode Hybrid - Occasional remote primarily based in Faridabad with project execution at Peenya Bengaluru

📌 Is Service Manager (Bengaluru)
🏢 Quantabase Technologies
📍 Bengaluru