Job Title Key Account Manager CRM Location Delhi Company Onpoint Logistics India Pvt Ltd About Us Onpoint Logistics is a fast-growing logistics and supply chain solutions company committed to delivering reliable efficient and customer-focused services We specialize in providing seamless logistics solutions that drive customer satisfaction and long-term partnerships Role Overview We are looking for a dynamic Key Account Manager KAM Customer Relationship Manager CRM to manage key client relationships ensure excellent service delivery and act as the bridge between customers and internal teams This role is critical for client retention revenue growth and smooth coordination across stakeholders Key Responsibilities Build and maintain robust long-lasting client relationships Act as the single point of contact for assigned key accounts Understand client needs and provide customized logistics solutions Coordinate with internal operations vendors and partners to ensure seamless service delivery Handle escalations and resolve client issues promptly Monitor service quality and prepare MIS reports on client performance and satisfaction Identify opportunities to upsell or cross-sell logistics services Negotiate contracts and agreements to maximize profitability and client satisfaction Regularly meet clients to review performance and discuss improvement areas Stay updated with industry trends and competitor activities Requirements Graduate MBA preferred in Supply Chain Logistics or Business Management 1-6 years of experience in Key Account Management CRM preferably in logistics supply chain or related industry Strong communication negotiation and interpersonal skills Ability to multitask prioritize and work under pressure Analytical mindset with experience in preparing MIS reports Problem-solving attitude and customer-first approach Proficiency in MS Office Excel PowerPoint Word What We Offer Competitive salary and performance incentives Opportunity to grow in a fast-scaling logistics organization Exposure to diverse clients and industries Collaborative work culture with focus on learning and growth Job Type Full-time Pay 15 000 00 - 20 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Key Account Executive (New Delhi)
🏢 Onpoint Logistics India
📍 New Delhi