Ready to shape the future of work At Genpact we don t just adapt to change we drive it AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team that s shaping the future this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook We are inviting applications for the role of Process Associate Process Developer Sourcing and Procurement We require someone with extensive knowledge and understanding of handling email inquiries from internal customers as well as external vendors Delivering professional effective high-quality service and assistance before during and after the customer s requirements are met You will be responsible to research and resolve inquiries relating to Accounts Payable Procurement Operations Supplier queries and Product Ordering Follow up on customer interactions in a timely manner Communicate with stakeholders to address issues and concerns Finally take action on feedback provided Responsibilities Process purchase requisition and supplier-set up Handling email inquiries from internal customers as well as external vendors Delivering professional useful high-quality service and assistance before during and after the customer s requirements are met Keep records of customer interactions recording details of inquiries complaints and comments as well as actions taken Develops communication between customers to have a smooth transaction Ability to perform and resolve query of a customer to build a better relationship Monitor generic email box for incoming queries and acknowledge them as per SLA Keep track of all requests received either through ticket or manual tracker for efficiency and follow up purposes Follow up with requesters co-functional teams to provide quicker resolutions Follow up with Suppliers Vendors wherever required Provide periodic updates to users impacted parties on the status of the ticket issue raised Transfer Raise inquiries to appropriate teams for resolution Qualifications we seek in you Minimum qualifications Graduation in Commerce B Com Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable Excellent Communication Skills - Written and Spoken Customer Management Skills End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams e g AP L2 Team etc Preferred qualifications Proficient with MS Excel Understanding of Procurement Supplier Set-up Concepts Familiarity with Workday and Coupa will be an added advantage Why join Genpact Be a transformation leader - Work at the cutting edge of AI automation and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Get hands-on experience mentorship and continuous learning opportunities Work with the best - Join 140 000 bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work workplace that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training JobProcess Developer Primary LocationIndia-Gurugram ScheduleFull-time Education LevelBachelor s Graduation Equivalent Job PostingSep 23 2025 9 00 26 AM Unposting DateOngoing Master Skills ListOperations Job CategoryFull Time

📌 Process Developer- Sourcing And Procurement (Haryana)
🏢 Genpact
📍 Haryana