Skill required Retirement Solutions - Data Entry Services Designation Customer Service Associate Manager Qualifications Any Graduation Years of Experience 10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations services and Accenture Song all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities Visit us at www accenture com What would you do We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model Intelligent Insurance Operations combines our advisory technology and operations expertise global scale and robust ecosystem with our insurance transformation capabilities It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment Retirement solution is a comprehensive process to understand how much money you will need when you retire Retirement solution also helps you identify the best The ROSS - Money Out Manager is responsible for ensuring individual and Institutional client satisfaction across markets by managing specific daily administrative operational and record keeping functions of Individual and institutional clients through tactical day-to-day support for client service and business development Process of inputting updating or managing information in various digital formats This includes tasks such as typing data into spreadsheets or databases verifying accuracy and ensuring that information is organized and accessible Data entry services are often outsourced to specialized providers for efficiency and accuracy in handling large volumes of data What are we looking for US Retirement Services domain - Defined Contributions - Institutional Services Experience in US Monetary Process Contributions Distributions Refunds Forfeitures Loans Adjustments etc US Retirement Middle Office knowledge preferred in addition to experience in participant services Review and updates on the US regulatory laws under DOL ERISA Good Attention to detail with research and timely resolution ability Ability to work in centers of excellence model Excellent written communication skills ASPPA Certified Preferred 14 Years in US Retirement Services Domain 8 Years of Managerial experience with peoples span of 35 -50 resources Hands on with process reporting SLA NPS TAT Quality AHT NIGO RCA Excellent People Leadership skills Skillset Graduate mandatory preferably from commerce background Experience in the US retirement industry Flexible to work in US Shifts Across time zones based on business requirement is a must Good verbal written communication skills in English Good typing skill and attention to detail Valuable working knowledge of MS Excel Good time management skills Ability to work independently Ability to work in centers of excellence model Excellent written communication skills Roles and Responsibilities o Lead a team of retirement money-out specialists in providing high-quality retirement planning and investment management services to clients o Conduct regular team meetings to review performance metrics share best practices and develop action plans for continuous improvement o Providing coaching training and mentoring team leaders leads to developing their skills and expertise o Collaborate with Internal departments and operations team across locations to ensure the successful execution of business objectives o Develop and maintain a deep understanding of the retirement planning and investment management landscape including industry trends emerging technologies and regulatory requirements o Conduct periodic reviews of processes to ensure compliance with internal policies and external regulations o Strong understanding of various risks SOX SOC1 and Process controls associated with Operational processes in this space with ability to implement control framework o Detailed oriented in order to avoid eliminate and mitigate risk o Prepare and present reports to senior management on team performance client satisfaction and business metrics o Co-ordinate between client facing and operations teams to resolve client issues escalations o Excellent people leadership skills ability to manage team in critical situations and drive holistic engagement o Ability to understand and analyze complex problem and provide effective tactical and strategic solution o Experience of thorough contingency planning to ensure strong resiliency Any Graduation About Accenture We work with one shared purpose to deliver on the promise of technology and human ingenuity Every day more than 775 000 of us help our stakeholders continuously reinvent Together we drive positive change and deliver value to our clients partners shareholders communities and each other We believe that delivering value requires innovation and innovation thrives in an inclusive and diverse environment We actively foster a workplace free from bias where everyone feels a sense of belonging and is respected and empowered to do their best work At Accenture we see well-being holistically supporting our people s physical mental and financial health We also provide opportunities to keep skills relevant through certifications learning and diverse work experiences We re proud to be consistently recognized as one of the World s Best Workplaces TM Join Accenture to work at the heart of change Visit us at Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences All employment decisions shall be made without regard to age race creed color religion sex national origin ancestry disability status military veteran status sexual orientation gender identity or expression genetic information marital status citizenship status or any other basis as protected by applicable law Our rich diversity makes us more innovative more competitive and more creative which helps us better serve our clients and our communities

📌 Customer Service Associate Manager (Bengaluru)
🏢 Accenture
📍 Bengaluru