Job Title Customer Engagement Specialist Department Digital Marketing Location On Site - Shilaj Ahmedabad Employment Type Full-Time About Us Chinmay Finlease Limited is a leading financial services company focused on providing seamless digital solutions to customers across India We are expanding our team to strengthen our digital presence app reputation and customer engagement Key Responsibilities Customer Calling Engagement Proactively call customers to collect feedback resolve app-related issues and encourage positive app reviews Address user concerns assist them in using the app and provide timely solutions or escalate issues to relevant teams Engage with customers in Hindi and English fluently knowledge of Kannada Marathi or Telugu is a valuable additional asset Online Review Reputation Management Monitor respond and manage user reviews across app stores Google My Business social media and other platforms Handle negative reviews proactively and professionally converting them into positive customer experiences Collect coordinate and publish high-quality video testimonials of satisfied users Collaboration with Digital Marketing Creative Teams Support digital marketing efforts by providing actionable insights from customer interactions and app performance Collaborate with the creative team to develop engaging content based on user feedback Generate periodic reports on customer feedback app performance and review trends Required Skills Experience Proven experience in customer engagement call center customer support or digital reputation management role Strong calling skills with confidence in speaking Hindi and English fluently Additional regional language skills Kannada Marathi Telugu are a significant plus Excellent verbal and written communication skills Positive understanding of App Store Optimization ASO and digital marketing basics Ability to professionally handle and convert negative feedback into positive engagement Good problem-solving skills and customer-oriented mindset Comfortable coordinating with multiple teams Digital Marketing Operation Team Tech Support Preferred Qualifications Bachelor s degree in Marketing Communications Business or a related field Prior experience in fintech or app-based services is a strong advantage Familiarity with analytics tools like Google Play Console App Annie or Sensor Tower What We Offer Dynamic work environment Opportunity for growth in the fintech and digital marketing space Competitive salary with performance incentives Job Types Full-time Permanent Pay 30 000 00 - 35 000 00 per month Benefits Flexible schedule Health insurance Paid sick time Provident Fund