About Us Luma fertility is a next-generation fertility company founded by a second-time entrepreneur and backed by marquee VC funds Our mission is to revolutionize the fertility space with a customer-centric and tech-enabled approach We aim to create a gold-standard IVF experience with in-house doctors best success rates and advanced protocols Our services include egg freezing and IVF with a vision to deliver IVF 2 0 in India through best-in-class customer experience Role As a Receptionist at Luma Fertility you will be the first point of contact for our patients providing excellent customer service and administrative support You will handle appointment scheduling manage patient inquiries and assist in creating a welcoming clinic setting Key Responsibilities Greet and assist patients with warmth and professionalism Manage front desk operations including answering calls emails and handling inquiries Schedule and confirm patient appointments coordinating with doctors and staff Maintain patient records and ensure confidentiality Assist with billing payments and insurance-related queries Ensure the reception area is tidy organized and welcoming Coordinate with the clinical and administrative teams to ensure smooth workflow Provide basic information about clinic services and policies to patients Handle any patient concerns with empathy and escalate issues when necessary Qualifications Skills Prior experience in a receptionist front desk or customer service role preferably in a healthcare or fertility clinic Excellent communication and interpersonal skills Strong organizational and multitasking abilities Proficiency in scheduling software MS Office Word Excel Outlook Ability to maintain confidentiality and handle sensitive patient information A warm and compassionate demeanor to support patients during their journey Job Type Full-time Pay 20 000 00 - 35 000 00 per month Work Location In person

📌 Front Desk Executive (Maharashtra)
🏢 Sparrow Health Technologies
📍 Maharashtra