Job Title Assistant Manager - Customer Support Industry Real Estate Job Summary The Assistant Manager - Customer Support will be responsible for ensuring a high-quality customer experience by managing post-sales services addressing client queries coordinating with internal teams and maintaining long-term client relationships This role involves handling customer escalations ensuring timely resolution and enhancing customer satisfaction in alignment with company standards Key Responsibilities Manage and lead the customer support team to deliver prompt and professional responses to client queries Handle customer escalations related to property bookings payments documentation possession and after-sales services Maintain strong communication with customers to ensure smooth resolution of complaints and queries Coordinate with Sales CRM Legal Projects and Accounts teams to resolve customer concerns effectively Monitor and track customer issues through CRM tools and ensure timely closure within defined SLAs Assist in drafting and reviewing customer communications agreements and payment schedules Conduct periodic follow-ups with clients to enhance customer engagement and retention Prepare regular reports on customer feedback complaint status and resolution metrics for management review Ensure compliance with company policies RERA guidelines and industry regulations in all customer interactions Identify opportunities to improve customer experience and suggest process improvements Train and guide team members on effective customer service practices Key Skills Competencies Strong interpersonal and communication skills verbal written Customer-first mindset with problem-solving abilities Proficiency in CRM systems and MS Office Excel Word PowerPoint Ability to handle high-pressure situations and multiple escalations simultaneously Knowledge of real estate processes documentation RERA and customer lifecycle management Team management and leadership skills Robust analytical and reporting abilities Qualifications Experience Graduate Postgraduate MBA preferred in Business Administration Customer Relationship Management or a related field 4-7 years of experience in customer support customer relationship management preferably in the real estate industry Prior experience in handling escalations possession-related issues and post-sales customer interactions is highly desirable Work Conditions Location Banjara Hills Working Days 6 Days a Week may include weekends based on client requirements Reporting to Customer Support Manager Head - CRM Gender Male Female Preferrably from Real Estate Industry For further details get in touch with the HR (phone hidden) 10am to 5 pm only Mon- Sat Job Type Full-time Pay 40 000 00 - 45 000 00 per month Benefits Health insurance Provident Fund Work Location In person

📌 Assistant Manager Customer Support (Telangana)
🏢 Garden of Eden
📍 Telangana