Project Role Application Support Engineer Project Role Description Act as software detectives provide a dynamic service identifying and solving issues within multiple components of critical business systems Must have skills NEXThink Good to have skills NA Minimum 5 year s of experience is required Educational Qualification 15 years full time education Summary As an Application Support Engineer you will act as software detectives providing a dynamic service that identifies and solves issues within multiple components of critical business systems Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges ensuring the smooth operation of essential applications and systems You will engage in problem-solving activities analyze system performance and contribute to the overall efficiency of business processes all while maintaining a focus on delivering high-quality support to users and stakeholders Roles Responsibilities o Configure NexThink suite for digital experience monitoring o Analyze user experience data and generate insights o Automate remediation workflows using scripting o Develop and maintain dashboards and reports o Collaborate with IT teams to improve end-user experience o Lead initiatives for proactive issue resolution o Manage and maintain the Nexthink platform including core components collectors and integrations o Configure NexThink suite for digital experience monitoring o Ensure data accuracy performance and availability of the Nexthink environment o Upgrade and patch the platform in line with vendor best practices and security standards o Build and maintain dashboards campaigns and investigations to monitor end-user device health performance and usage trends o Analyze user experience data and generate insights o Identify and address issues proactively e g slow login times application crashes network latency o Correlate Nexthink insights with other monitoring tools to improve incident resolution and root cause analysis o Create and share regular reports on digital employee experience metrics endpoint performance software usage and user sentiment o Develop and maintain dashboards and reports o Provide actionable insights to IT leadership and service desk teams to improve support efficiency and user satisfaction o Support incident and problem management by using Nexthink to identify patterns systemic issues and impacted users o Collaborate with IT teams to improve end-user experience o Partner with Service Desk and Desktop Engineering to resolve recurring or widespread end-user issues o Integrate Nexthink with other ITSM monitoring and endpoint management tools e g ServiceNow SCCM Intune o Automate remediation workflows using scripting o Develop automated workflows and remediation actions using Nexthink Act to improve response times and reduce manual effort o Lead initiatives for proactive issue resolution o Design and deploy targeted Nexthink campaigns e g surveys notifications to collect feedback or drive user awareness o Analyze campaign results to guide decision-making or drive support improvements Qualified Technical Skills o Strong experience with Nexthink platform Certified preferred o Strong NQL and Powershell Scripting o Handson Experience with NexThink o Windows administration o Familiarity with EUC tools MECM Intune Active Directory ServiceNow or equivalent o Scripting experience PowerShell Python etc is a plus o Knowledge of endpoint performance metrics CPU RAM disk login time etc o Understanding of ITIL processes Incident Problem Change Management o Strong analytical and problem-solving skills o Excellent communication and stakeholder management abilities o Ability to translate technical findings into business-relevant insights o Nexthink Certified Associate Advanced o Microsoft or Citrix certifications optional Additional Information - The candidate should have a minimum of 5 years of experience in NEXThink - This position is based at our Bengaluru office - A 15 years full time education is required 15 years full time education

📌 Application Support Engineer (Karnataka)
🏢 Accenture
📍 Karnataka