The Apps Support Analyst 1 is a trainee professional role Requires a good knowledge of the range of processes procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is based Good understanding of how the team interacts with others in accomplishing the objectives of the area Makes evaluative judgements based on the analysis of factual information They are expected to resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity Limited but direct impact on the business through the quality of the tasks services provided Impact of the job holder is restricted to own job Responsibilities The Applications Support Analyst is responsible having valuable understanding of apps support procedures and concepts and basic knowledge of other technical areas to maintain and enhance existing applications and their operating environments Analyzes existing system logic and recommends enhancements or fixes Conducts fact finding and documents requirements Partners with appropriate development and production support areas Applies good understanding of how the team interacts with others in accomplishing the objectives of the area Assesses the applicability of previous or similar experiences and evaluates options under circumstances not covered by procedures Has limited but direct impact on the business through quality of activities provided area of impact is limited to the job holder Exchanges ideas and information in a concise and logical manner Performs other duties and functions as assigned Appropriately assess risk when business decisions are made demonstrating particular consideration for the firm s reputation and safeguarding Citigroup its clients and assets by driving compliance with applicable laws rules and regulations adhering to Policy applying sound ethical judgment regarding personal behavior conduct and business practices and escalating managing and reporting control issues with transparency Qualifications 1-2 years of experience in application development and or Application support Experience in Ab Initio and Database related projects Experience with Unix commands Oracle SQL PL SQL ETL WebSphere job scheduling tools system monitoring tools like App Dynamic Knowledge on IT service process ITIL and have mindset of DevOps Knowledge on Finance accounting domain Robust oral and written communication skills Attention to detail troubleshooting Log analysis skills though out application components Willing to work flexible hours Basic level experience in an Apps Support role combination of education experience Basic knowledge or interest about apps support procedures concepts and of other technical areas Participation in some process improvements Previous experience or interest in standardization of procedures and practices Analytical and troubleshooting skills Knowledge in banking applications and server infrastructure Basic knowledge of Operating Systems Good interpersonal and communication skills great teammate Education Bachelor s University degree or equivalent experience - Job Family Group Technology - Job Family Applications Support - Time Type Full time - Most Relevant Skills Please see the requirements listed above - Other Relevant Skills For complementary skills please see above and or contact the recruiter - Citi is an equal opportunity employer and qualified candidates will receive consideration without regard to their race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other characteristic protected by law If you are a person with a disability and need a reasonable accommodation to use our search tools and or apply for a career opportunity review Accessibility at Citi View Citi s EEO Policy Statement and the Know Your Rights poster

📌 Apps Support Analyst 1Chennai (Tamil Nadu)
🏢 Citi
📍 Tamil Nadu