We are seeking a dedicated and skilled End User Computing Specialist to join our dynamic IT team The ideal candidate will be responsible for supporting the design configuration integration and upgrade of existing and future technologies within the End User Computing and Collaboration disciplines This role requires a proactive individual who can diagnose and resolve problems manage relationships with team members and vendors and contribute to the continuous improvement of our IT infrastructureKey Responsibilities Assist with Assignments Support the design configuration integration and upgrade of existing and future technologies within the End User Computing and Collaboration disciplines Problem Resolution Assist in problem diagnosis initiate problem resolution and provide ongoing support for new technology deployments and upgrades Relationship Management Work effectively with team members vendors and contractors to deliver technical solutions ensuring service level commitments and project timelines are maintained Learning and Development Learn from senior team members and contribute to the development of peers by sharing knowledge and best practices Collaborative Projects Collaborate with team members to ensure project activities are aligned with architectural objectives Performance Monitoring Utilize performance data and historical metrics to assist in planning for growth needs upgrades migrations optimizations and new implementations Technical Support Provide technical support and troubleshooting for end-user computing devices and collaboration tools System Maintenance Perform regular maintenance and updates to ensure optimal performance and security of end-user computing systems Documentation Maintain accurate documentation of design documents diagrams engineering specifications build changes models troubleshooting and support guides systems metrics and overall project information Training Shifts Your work schedule may be adjusted to coincide with other team members shifts during cross-training or Onboarding sessions This ensures a more effective learning and collaborative environment Qualifications Bachelor s degree in information technology Computer Science or a related field Proven experience in end-user computing and collaboration technologies Strong problem-solving skills and the ability to work under pressure Excellent communication and interpersonal skills Ability to work independently and as part of a team Familiarity with performance monitoring tools and techniques Preferred Skills OS Compliance Management and Upgrade Windows macOS Endpoint Management and Automation Endpoint Privilege Management Maintenance support and upgrade BeyondTrust Remote Support Bomgar Maintenance support and upgrade File Servers Shared Drives DFS File Replication Print Servers Managed Print Services Badge Printers Uniflow Web Browsers Management Microsoft Edge PowerShell BASH Scripting Power BI Reporting Analytics Client Tools Office 365 apps Adobe Java misc productivity applications Applications and Patch Management Intune JAMF AD AAD GPOs Device Control Enterprise Control Compliance Audits Vulnerability Assessment and Deduction About Our Company Ameriprise India LLP has been providing client based financial solutions to help clients plan and achieve their financial objectives for 125 years We are a U S based financial planning company headquartered in Minneapolis with a global presence The firm s focus areas include Asset Management and Advice Retirement Planning and Insurance Protection Be part of an inclusive team-oriented culture that rewards you for your contributions and work with other talented individuals who share your passion for doing great work You ll also have plenty of opportunities to make your mark at the office and a difference in your community So if you re talented driven and want to work for a strong ethical company that cares take the next step and create a career at Ameriprise India LLP Ameriprise India LLP is an equal opportunity employer We consider all qualified applicants without regard to race color religion sex genetic information age sexual orientation gender identity disability veteran status marital status family status or any other basis prohibited by law Full-Time Part-Time Full timeTimings 8 00p-4 30a India Business Unit AWMPO AWMP S President s OfficeJob Family Group Technology