End-to-End Logistics Ownership Own end-to-end Fashion logistics including first mile last mile and reverse logistics in a marketplace environment Define and execute the logistics strategy aligned to Fashion growth margins and customer promise Lead scale-up initiatives for new launches peak events and seasonal demand Customer Service Leadership Own Fashion Customer Service performance including contact center operations Drive improvements in resolution TAT CSAT and complaint reduction Work closely with product category and logistics teams to eliminate root causes impacting customer experience Operations Excellence Process Transformation Lead process re-engineering SOP standardization and automation initiatives across logistics and CS Identify inefficiencies leakages and structural gaps across the supply chain and customer journey Institutionalize continuous improvement frameworks Lean Six Sigma Kaizen Cost Performance Partner Management Own key KPIs including delivery SLA cost per shipment RTO cancellations returns CSAT complaint ratios Drive cost optimization while protecting service quality and brand promise Manage and govern 3PLs last-mile partners warehouse partners and CS vendors with strong performance reviews and accountability Data-Driven Decision Making Build and leverage dashboards analytics and deep-dive reviews to drive operational decisions Use insights to proactively address risks capacity constraints and service issues Present transparent performance narratives and action plans to senior leadership Cross-Functional People Leadership Partner closely with Fashion Category Planning Tech Product Finance and CX teams Build mentor and scale high-performing logistics and CS leadership teams Drive a culture of ownership accountability and customer obsession