Daily Calling Contact customers who missed their vehicle service as per the service due list or follow-up schedule Reason Identification Politely enquire and record the reasons for not attending the scheduled service e g time constraints service dissatisfaction alternate garage used etc Issue Resolution Provide appropriate solutions based on customer concerns ex rescheduling support pick-up drop service complaint escalation Service Booking Assist customers in rebooking rescheduling their service appointments Database Update Maintain accurate records of all customer interactions responses and follow-up actions in CRM or tracking tools Coordination Coordinate with the service advisor or workshop team in case of specific customer complaints or special requests Customer Feedback Collect basic feedback to help the service team improve operations and reduce service dropouts Daily Reporting Share a summary of calls made feedback received and service appointments rescheduled with the reporting manager Contact HR - (phone hidden) Freshers can also apply Education - Diploma B tech in Automobile Job Types Full-time Permanent Pay 16 000 00 - 18 000 00 per month Advantages Health insurance Provident Fund Work Location In person

📌 Executive - Service Support (Kerala)
🏢 VISION HONDA
📍 Kerala