We are looking for a dedicated and customer-focused Customer Care Executive with at least 1 year of experience in telecalling or customer service to handle consumer electronics complaints The ideal candidate will have excellent communication skills a problem-solving mindset and a passion for ensuring customer satisfaction Responsibilities Respond promptly to customer complaints related to consumer electronics via phone email or chat Analyze and resolve customer issues ensuring minimal disruption and a positive resolution Provide basic troubleshooting support for electronic products and escalate complex issues to the technical team if necessary Maintain accurate records of customer complaints resolutions and follow-ups in the CRM system Maintain a professional and positive attitude in all interactions Follow up on unresolved issues and ensure timely escalation to the relevant teams Requirements Minimum 1 year of experience in customer service preferably in the consumer electronics industry Ability to handle challenging situations with professionalism and patience Familiarity with CRM systems and customer support tools Solid communication and interpersonal skills Ability to multitask and work efficiently under pressure Bachelor s degree or equivalent preferred Location Calicut Job Types Full-time Permanent Fresher Pay 15 000 00 - 18 000 00 per month Benefits Health insurance Provident Fund Schedule Day shift Supplemental Pay Performance bonus

📌 Customer Care Executive (Kerala)
🏢 myG India
📍 Kerala