Job Title Technical Support Executive Location Nellore Reports To Technical Support Manager Job Summary We are seeking a motivated and detail-oriented Technical Support Executive to assist customers with technical issues and provide product service support The role involves troubleshooting problem-solving and guiding users through technical processes Key Responsibilities Respond to customer queries via phone email or chat in a timely and qualified manner Diagnose and resolve hardware software and network-related issues Guide customers through step-by-step solutions Maintain logs of customer interactions issues and resolutions using ticketing systems Escalate complex issues to higher-level support or engineering teams Provide feedback to the product and development teams based on customer experiences Follow up with customers to ensure issues are resolved satisfactorily Stay updated with product knowledge and new features Requirements Bachelor s degree in Computer Science IT or related field or equivalent experience 0-1 months of experience in tech support or a similar role Excellent problem-solving and communication skills Familiarity with Windows Mac OS basic networking and common software applications Ability to remain calm and patient under pressure Knowledge of helpdesk software e g Zendesk Freshdesk is a plus Preferred Skills Strong customer service orientation Basic scripting or technical troubleshooting skills Ability to explain technical concepts clearly to non-technical users Job Type Full-time Pay 12 000 00 - 15 000 00 per month Work Location In person