Job Title Ticketing Executive and Operations Travel Domain Location Dadar Mumbai Job Summary We are seeking a meticulous and experienced Ticketing Executive and Operations professional with a strong background in the travel domain This role involves managing ticketing operations ensuring smooth and efficient processes and delivering excellent customer service The ideal candidate will have hands-on experience in travel ticketing and a thorough understanding of travel industry operations Key Responsibilities Ticketing Operations Handle the booking issuing and management of travel tickets for flights trains and other transportation services Ensure accuracy and efficiency in all ticketing activities Customer Service Provide exceptional customer service to clients and address any ticketing issues or inquiries Assist customers with booking modifications cancellations and refunds Reservation Management Manage and update reservation systems ensuring that all bookings are accurately reflected and processed Coordinate with travel service providers to confirm reservations and handle any discrepancies Documentation Compliance Prepare and maintain necessary documentation related to ticketing and travel operations Ensure compliance with industry regulations company policies and customer service standards Operational Efficiency Optimize ticketing and operational processes to improve efficiency and reduce errors Implement best practices and recommend improvements to enhance overall workflow Problem Resolution Address and resolve any issues or conflicts related to ticketing and reservations promptly and effectively Provide solutions and alternatives to meet customer needs Reporting Generate and analyze reports on ticketing performance sales and operational metrics Provide insights and recommendations for enhancing operational effectiveness and customer satisfaction Coordination Work closely with other departments including sales finance and customer support to ensure seamless integration of ticketing operations with overall business processes Training Support Train and support junior staff on ticketing procedures systems and customer service practices Ensure that all team members are equipped to handle ticketing tasks efficiently Market Awareness Stay updated on industry trends current technologies and changes in travel regulations Apply this knowledge to improve ticketing operations and customer service Qualifications Education Bachelor s degree in Travel and Tourism Business Administration or a related field Relevant certifications in travel or ticketing are a plus Experience Minimum of 2 years of experience in a ticketing and operations role within the travel industry Proven track record of managing ticketing processes and delivering high-quality customer service Technical Skills Proficiency in ticketing systems reservation software e g Amadeus Sabre Galileo and office applications e g Microsoft Office Google Workspace Familiarity with CRM systems is an advantage Customer Service Strong customer service skills with the ability to handle inquiries and resolve issues effectively Experience in dealing with high-pressure situations and providing solutions Application Process Interested candidates should submit their resume and a cover letter detailing their relevant experience and qualifications to payal s akbaroffshore com Job Type Full-time Pay 9 748 99 - 34 314 02 per month Experience total work 2 years Required Work Location In person

📌 Ticketing Executive (Maharashtra)
🏢 Akbar Offshore
📍 Maharashtra