About Our Company At Infinx we re a fast-growing company focused on delivering innovative technology solutions to meet our clients needs We partner with healthcare providers to leverage automation and intelligence overcoming revenue cycle challenges and improving reimbursements for patient care Our clients include physician groups hospitals pharmacies and dental groups We re looking for experienced associates and partners with expertise in areas that align with our clients needs We value individuals who are passionate about helping others solving challenges and improving patient care while maximizing revenue Diversity and inclusivity are central to our values fostering a workplace where everyone feels valued and heard A 2025 Great Place to Work In 2025 Infinx was certified as a Great Place to Work in both the U S and India underscoring our commitment to fostering a high-trust high-performance workplace culture This marks the fourth consecutive year that Infinx India has achieved certification and the first time the company has earned recognition in the U S Location Remote Summary Description We are seeking an experienced and detail-oriented Imagine Software System Administrator to support and optimize the Imagine billing platform used in our revenue cycle operations This role is critical to ensuring payer rules mappings system configurations and upstream data from various RIS EMR systems and EDIs are accurately maintained to reduce billing errors denials and operational inefficiencies You will act as a liaison between IT RCM operations and client teams leading key initiatives and collaborating closely with internal analysts and external partners Key Responsibilities Pre-Onboarding and Planning Participate in onboarding kick-off with Operations RCM Imagine and Client stakeholders Validate system requirements PMS EHR clearinghouse interfaces reporting Update onboarding checklist and timelines Identify configuration dependencies and risks System Setup Configuration Work with Imagine to ensure practice location provider and department structures Work with Imagine and client to ensure practice location providers rendering referring details NPIs taxonomy and enrollments flags are completed Work with Imagine to ensure fee schedules charge masters and contract rates configuration is completed Work with Imagine to ensure payer profiles plans rules billing workflows charge entry claim edits posting follow-up are configured properly Validate vet and maintain ERS rules across payers and databases to avoid downstream issues like false debits false credits incorrect adjustments and incorrect patient statements Create various checks and balances to avoid any future occurrence of the issues and maintain a project log to ensure there is full transparency Create and maintain SOPs for system rule configuration and validation User Access Security Create user accounts and assign role-based access Manage onboarding and offboarding of users Data Migration Validation Coordinate with Imagine on historical data migration demographics AR contracts fee schedules Validate migrated data for completeness and accuracy by working with key stakeholder Perform reconciliation between legacy system and new system by working with key stakeholders Obtain business sign-off on migrated data Integration Interfaces Work with Imagine for set-up and test interfaces for Clearinghouse Eligibility ERA 835 EDI and Payment gateways bank files Validate end-to-end data flow Ensure payer IDs are accurate mapped between Imagine RIS EMR and EDI Phicure to avoid reworks Collaborate with Phicure credentialing contacts to address provider ID billing rule criteria builder logics and split billing configurations Testing Go-Live Readiness Work with Operations to conduct UAT for scheduling billing posting and reporting Validate claim generation and submission Support parallel run if required Resolve configuration defects prior to go-live Provide go-live readiness sign-off Reporting Controls Setup Configure standard operational and financial reports such as charge lag DOS-based AR aging cash posting reconciliation and denial categories Set up dashboards and scheduled report distribution Ensure audit and compliance reports are enabled Generate SQL Imagine reports for auditing rule tracking and issue identification Help in building Infinx AR solutions by working with data analysts to train them on rule structure reporting logic and operational impact Training Documentation Support user training from a system perspective Create system-specific SOPs and configuration documentation Provide admin-level knowledge transfer to Operations team Maintain configuration and change-log documentation Post-Go-Live Support Monitor system performance and data integrity Support issue resolution and configuration adjustments Manage change requests and enhancements Coordinate with vendor support for escalations Configure auto-adjustment rules to eliminate inflated AR from recurring underpayments or unconfigured adjustments Lead initiatives to prevent denials through pre-billing validation working with upstream systems like RIS for insurance COB and PA data synchronization Troubleshoot and manage HL7 interface issues between RIS EMR and Imagine e g demographics charge transfers or PA truncations Establish and maintain crosswalk logic when incorrect plans are selected in RIS EMR ensuring accurate mapping in Imagine Operational Oversight Lead weekly system administration calls with end client and internal teams to review priorities and blockers Maintain a project tracker for all outstanding system admin items and escalate issues requiring IT vendor input Governance Compliance Ensure HIPAA SOC and client compliance requirements are met Maintain system audit trails Support internal and external audits Enforce change management protocols Skills and Education 5 years of experience in RCM systems administration 2 years of experience with Imagine software Imagine certified strongly preferred In-depth knowledge of Imagine Billing Software ERS rules payer setup pre-bill validations HL7 interfaces Strong SQL reporting skills for rule analysis and audits Experience with payer rules insurance mapping denial management and cross-platform data integration Strong understanding of healthcare billing workflows radiology imaging preferred Experience working with all associated Imagine applications various EMR RIS LIS systems and other scheduling credentialing platforms preferred Familiarity with HL7 interface troubleshooting preferred Previous experience working with multi-state Imaging groups 200 facilities across country or of similar size operating in Imagine preferred Excellent communication and stakeholder management skills Robust analytical and problem-solving mindset Ability to lead meetings and manage cross-functional priorities Highly organized with a keen eye for detail Company Benefits and Perks Joining Infinx comes with an array of benefits flexible work hours when possible and a genuine sense of belonging to a dynamic and growing organization Access to a 401 k Retirement Savings Plan Comprehensive Medical Dental and Vision Coverage Paid Time Off Paid Holidays Additional benefits including Pet Care Coverage Employee Assistance Program EAP and discounted services If you are a dedicated and experienced Imagine Software System Administrator ready to contribute to our mission and be part of our diverse and inclusive community we invite you to apply and join our team at Infinx Powered by JazzHR

📌 Imagine Software System Administrator (India)
🏢 Infinx
📍 India