As the global leader in high-speed connectivity Ciena is committed to a people-first approach Our teams enjoy a culture focused on prioritizing a flexible work environment that empowers individual growth well-being and belonging We re a technology company that leads with our humanity driving our business priorities alongside meaningful social community and societal impact Ciena is seeking a skilled and motivated Senior Applications Support Engineer to ensure the reliability performance and scalability of enterprise applications and related processes This role will focus on the operational support of critical applications including Salesforce Oracle Mulesoft Oracle Integration Cloud ServiceNow and custom-built solutions The ideal candidate will have a strong technical background a passion for problem-solving and experience with monitoring troubleshooting and optimizing application performance Key Responsibilities Infrastructure and Operations Ensure the reliability and scalability of critical systems by designing and managing robust infrastructure solutions System Monitoring Proactively monitor system health using performance metrics and automated tools to detect potential issues before they impact users Incident Management Lead response efforts during service disruptions ensuring swift resolution and minimal downtime Problem Solving Analyze root causes of system failures and implement long-term fixes to enhance system reliability Automation Develop scripts and tools to automate repetitive tasks improving operational efficiency and reducing manual interventions Collaboration Partner with development teams to align on reliability goals and implement best practices into software design and deployment Documentation Maintain comprehensive system documentation to support consistent and effective troubleshooting and knowledge sharing Continuous Improvement Drive innovation by identifying areas for enhancement and applying cutting-edge technologies and operational practices Qualifications Service Reliability Experience with managing and maintaining highly-available systems including cloud-based infrastructure Programming Proficiency in programming to automate repetitive tasks toil to reduce manual effort and human error Monitoring Observability Solid understanding of monitoring tools incident management platforms and metrics analysis Technical Depth Deep knowledge of system performance optimization and troubleshooting methodologies Experience with cloud platforms databases CI CD distributed systems and security best practices Communication Collaboration Strong communication skills written and verbal to effectively collaborate across cross-functional teams Problem Solving Ability to thrive in high-pressure situations and demonstrate a calm methodical approach to problem-solving Analytical mindset for interpreting data metrics and patterns to make informed decisions and predict future issues Systemic Thinking Ability to view interconnected systems holistically anticipating the broader impact of changes and designing for resilience Ownership and Proactiveness Take responsibility for the reliability and performance of services Proactively identifying potential problems performance bottlenecks and areas for improvement before they impact users Education and Experience Bachelor s or Master s degree in Computer Science Information Technology or a related field Master s degree preferred 6 years of experience in application support system reliability or IT operations Not ready to apply Join our Talent Community to get relevant job alerts straight to your inbox At Ciena we are committed to building and fostering an environment in which our employees feel respected valued and heard Ciena values the diversity of its workforce and respects its employees as individuals We do not tolerate any form of discrimination Ciena is an Equal Opportunity Employer including disability and protected veteran status If contacted in relation to a job opportunity please advise Ciena of any accommodation measures you may require

📌 Application Support Engineer, Service Reliability Engineering (Haryana)
🏢 Ciena
📍 Haryana