Location Hyderabad Telangana Time type Full time Job level Associate Job type Regular Category Information Technology ID JR114524 About us We are the leading provider of professional services to the middle market globally our purpose is to instill confidence in a world of change empowering our clients and people to realize their full potential Our exceptional people are the key to our unrivaled inclusive culture and talent experience and our ability to be compelling to our clients You ll find an environment that inspires and empowers you to thrive both personally and professionally There s no one like you and that s why there s nowhere like RSM The GOC Analyst is responsible for performing technical analysis of issues and outages affecting RSM s Core IT Systems This role involves troubleshooting and resolving problems or when necessary escalating more complex issues to senior system administrators or network engineers The analyst also researches and documents mitigation strategies while maintaining up-to-date knowledge of client technologies and their operational impact Working in a 24x7 environment with critical uptime requirements the GOC Analyst must effectively prioritize issue resolution The role includes performing basic system administration tasks such as network and system troubleshooting and executing scripts to support operational needs The GOC Analyst is responsible for performing technical analysis of issues and outages affecting RSM s Core IT Systems This role involves troubleshooting and resolving problems or when necessary escalating more complex issues to senior system administrators or network engineers The analyst also researches and documents mitigation strategies while maintaining up-to-date knowledge of client technologies and their operational impact Working in a 24x7 environment with critical uptime requirements the GOC Analyst must effectively prioritize issue resolution The role includes performing basic system administration tasks such as network and system troubleshooting and executing scripts to support operational needs Continuously monitor servers networks LAN WAN infrastructure SD-WAN appliances and other critical components using tools like SCOM SolarWinds and Orion to detect anomalies outages and performance issues Respond promptly to alerts by troubleshooting server network and application issues executing scripts if needed and resolving or escalating incidents on a priority basis Manage support tickets through the ticketing system ServiceNow ensuring accurate tracking SLA compliance and the creation of runbooks knowledge base articles and incident documentation Escalate complex issues to senior engineers or specialized teams and coordinate with carriers vendors and service providers to resolve LAN WAN-related incidents Work with cross-functional teams to resolve infrastructure issues and communicate with customers end-users and local technicians to provide updates and gather relevant information Generate regular reports on system health incidents and performance trends while identifying recurring issues and recommending preventive measures Participate in scheduled maintenance patch management and upgrades performing basic system administration tasks and executing troubleshooting scripts as needed Contribute to process optimization by ensuring alignment with ITIL standards and implementing best practices for incident and problem management EDUCATION Professional Full-time Degree Bachelor s Degree in a related field is required TECHNICAL SKILLS Proficient in using tools like SCOM SolarWinds and Orion to monitor servers network infrastructure SD-WAN appliances and LAN WAN systems for performance and stability Experienced in diagnosing and resolving server network and application issues through initial troubleshooting executing scripts and managing alerts efficiently Skilled in managing and tracking support tickets through platforms like ServiceNow ensuring SLA compliance and maintaining detailed documentation for each incident Able to escalate complex issues to senior engineers while coordinating with vendors service providers and carriers for timely incident resolution Competent in generating system health reports and documenting incidents runbooks knowledge base articles and shift handover reports to ensure At RSM we offer a competitive benefits and compensation package for all our people We offer flexibility in your schedule empowering you to balance life s demands while also maintaining your ability to serve clients Learn more about our total rewards at https rsmus com careers india html RSM does not tolerate discrimination and or harassment based on race colour creed sincerely held religious beliefs practices or observances sex including pregnancy or disabilities related to nursing gender including gender identity and or gender expression sexual orientation HIV Status national origin ancestry familial or marital status age physical or mental disability citizenship political affiliation medical condition including family and medical leave domestic violence victim status past current or prospective service in the Indian Armed Forces Indian Armed Forces Veterans and Indian Armed Forces Personnel status pre-disposing genetic characteristics or any other characteristic protected under applicable provincial employment legislation Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and or employment partnership RSM is committed to providing equal prospect and reasonable accommodation for people with disabilities If you require a reasonable accommodation to complete an application interview or otherwise participate in the recruiting process please send us an email at careers rsmus com

📌 Noc Engineer 1 (Telangana)
🏢 RSM
📍 Telangana