Company Overview Established in 1997 We specialize in comprehensive cloud services web hosting and digital transformation solutions that help organizations of all sizes achieve their technological goals Our Core Services Domain SSL Services Complete domain management and SSL certificate solutions Web Hosting Solutions Secure and reliable hosting on Linux and Windows platforms Google Workspace As a certified Google Workspace partner in India we provide expert implementation migration and ongoing support services Microsoft 365 Comprehensive Microsoft 365 solutions including setup user management and technical support Website Development Maintenance Custom website design and ongoing maintenance services focused on business goals Digital Marketing Leveraging our Meta partnership to provide social media advertising campaign management and digital growth strategies for businesses Business Automation Helping enterprises automate their business functions and derive maximum value from their technology investments Our Strategic Partnerships Google Partner Certified Google Workspace partner in India with technically certified professionals Microsoft Partner Authorized Microsoft 365 solution provider offering comprehensive Microsoft 365 cloud services Meta Business Partner Enabling businesses to leverage Meta s advertising and business tools for digital growth Why Choose OCS Certified Expertise Official partnerships with industry leaders Google Microsoft and Meta Proven Track Record Successfully serving small to large enterprises across various industries Customer-Centric Approach Dedicated to building long-term relationships through exceptional service delivery Local Presence Global Standards Based in Coimbatore with international quality service standards Continuous Innovation Staying ahead of technology trends through strategic partnerships with tech giants Position Overview We are seeking a motivated and technically-oriented individual to join our team as a Technical Support Executive This is an excellent opportunity for a fresh graduate or diploma holder with a computer background to launch their career in the rapidly growing cloud services industry Key Responsibilities Client Support Communication Provide first-line technical support to clients via phone email and chat Handle customer queries related to web hosting domain management and email services Assist clients with Google Workspace setup configuration and troubleshooting Support Microsoft 365 implementations user management and issue resolution Document all customer interactions and maintain detailed support tickets Technical Operations Monitor and maintain hosting infrastructure performance Assist with SSL certificate installations and renewals Perform basic website troubleshooting and maintenance tasks Support domain registration transfer and DNS management Collaborate with senior technical team members on complex issues Service Delivery Ensure timely response to customer support requests Maintain high customer satisfaction ratings Follow established support procedures and escalation protocols Contribute to knowledge base development and documentation updates Required Qualifications Educational Background Bachelor s degree in Computer Science Information Technology or related field OR Diploma in Computer Science IT with relevant certifications Fresh graduates are encouraged to apply Technical Skills Basic understanding of web technologies HTML CSS basic networking concepts Familiarity with Windows and Linux operating systems Knowledge of email protocols POP3 IMAP SMTP Understanding of domain name systems DNS and web hosting concepts Basic troubleshooting and problem-solving abilities Soft Skills Excellent verbal and written communication skills in English and Tamil Customer service orientation with patience and empathy Ability to explain technical concepts to non-technical users Solid attention to detail and documentation skills Willingness to learn new technologies quickly Preferred Qualifications Previous experience in technical support or customer service roles Certifications in Google Workspace Microsoft 365 or similar platforms Experience with remote support tools and ticketing systems Basic understanding of web development concepts Familiarity with cloud computing concepts What We Offer Compensation Starting salary range of 1 8 based on qualifications and experience Performance Incentives based on customer satisfaction and support metrics Comprehensive training on Google Workspace and Microsoft 365 platforms Career growth opportunities in an expanding technology company Exposure to latest cloud technologies and industry best practices Supportive team environment with experienced team members Work Environment Full-time position based in Coimbatore Collaborative team culture focused on continuous learning Application Process Interested candidates are requested to submit Updated resume highlighting relevant technical skills and projects Cover letter explaining interest in cloud technologies and customer support Any relevant certifications or academic projects How to Apply Send your application to Subject Line TSE-2025 - Application for Technical Support Executive Position Contact Information Online Consultancy Services Site No 29 Balaji Garden 5th Street Near Devi Avenue Subramaniampalayam G N Mills Post Coimbatore - 641 029 Tamil Nadu India Location Website Application Deadline Open until filled Position Type Full-time Permanent Experience Level Entry Level 0-1 years Industry Information Technology Cloud Services Job Type Full-time Pay 150 000 00 - 180 000 00 per year Shift Morning shift Education Bachelor s Preferred Experience Technical support 1 year Preferred total work 1 year Preferred Language English Preferred Expected Start Date 30 07 2025

📌 Technical Support Executive (Tamil Nadu)
🏢 Online Consultancy Services
📍 Tamil Nadu